Sofia Aspers
Upplands Vasby,AB
Summary
Dynamic Quality Manager with a proven track record at Philips Healthcare, excelling in quality improvement initiatives and enhancing customer satisfaction. Skilled in monitoring adherence to regulations and fostering collaborative teamwork, I successfully implemented corrective action plans that optimized processes and improved team efficiency, driving superior product quality and operational excellence.
Overview
19
19
years of professional experience
Work History
Quality Manager
Philips Healthcare
Solna, Sweden
10.2024 - Current
- Established corrective action plans in response to non-conformances, ensuring timely resolution and process optimization.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Improved quality processes for increased efficiency and effectiveness.
- Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
- Improved team efficiency with introduction of new tracking system for monitoring quality control metrics.
- Established team priorities, maintained schedules and monitored performance.
Quality Team Leader
Philips Healthcare
Solna, Sweden
01.2022 - 09.2024
- Mentored team members, fostering growth and improving overall performance.
- Fostered cooperative, positive working environment for team by encouraging brainstorming of ideas.
- Handled scheduling, data tracking and other administrative functions for quality team.
- Collaborated with cross-functional teams to drive continuous improvement initiatives in the production environment.
Quality Officer
Philips Healthcare
Solna, Sweden
03.2012 - 09.2024
- Collaborated with teams to identify and resolve quality issues promptly.
- Facilitated communication between departments, fostering a culture of continuous improvement focused on achieving superior product quality.
- Enhanced customer satisfaction by addressing and resolving quality-related issues in a timely manner.
- Collaborated with cross-functional teams to develop and implement effective corrective action plans for identified nonconformances.
Sales Support Team Leader
Philips Healthcare
Kista, Sweden
09.2008 - 02.2012
- Led sales support team to enhance operational efficiency and customer satisfaction.
- Conducted regular performance reviews for team members, setting goals and identifying areas for improvement.
- Increased sales support efficiency by streamlining processes and implementing new team strategies.
- Organized regular team meetings to discuss progress updates, share insights, and address potential roadblocks effectively.
- Proactively identified potential bottlenecks in the sales support process, implementing solutions to mitigate their impact on overall efficiency.
Sales Support Specialist
Philips Healthcare
Kista, Sweden
11.2006 - 02.2012
- Collaborated with sales teams to streamline workflows and improve communication processes across departments.
- Supported sales teams by preparing quotes, proposals, and presentations to enhance client engagement.
- Assisted sales team in achieving targets through diligent support in administrative tasks and client followups.
- Collaborated with cross-functional teams to ensure seamless execution of sales initiatives and programs.
- Facilitated smooth communication between the sales team and internal departments, minimizing delays or misunderstandings.
Education
Master of Science - Business And Economics
Södertörns Högskola
Södertörn10-2005
Skills
- Monitoring adherence to regulations
- Quality improvement strategies
- Quality improvement initiatives
- Customer satisfaction
- Problem-solving
- Workflow optimization
- Collaborative teamwork
- Sound decision-making
Timeline
Quality Manager
Philips Healthcare
10.2024 - Current
Quality Team Leader
Philips Healthcare
01.2022 - 09.2024
Quality Officer
Philips Healthcare
03.2012 - 09.2024
Sales Support Team Leader
Philips Healthcare
09.2008 - 02.2012
Sales Support Specialist
Philips Healthcare
11.2006 - 02.2012
Master of Science - Business And Economics
Södertörns Högskola