Microsoft Office
Soabiba Soad
Business Development Executive
Visby
Summary
Results-driven customer service executive with 1 year of experience managing high-volume inbound and outbound call centers. Skilled in providing excellent customer service, resolving customer complaints, and maintaining accurate customer records. Proficient in using various call center software and technologies, with a proven track record of meeting and exceeding performance metrics. Possess a strong work ethic, excellent communication skills, and ability to work well under pressure.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Tutor
Self
Dhaka
03.2019 - 07.2022
- Provided homework assistance using specific curriculum and materials.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Collaborated with parents to develop appropriate tutoring lessons.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
Barista
North Ends Cafe
Dhaka
11.2021 - 05.2022
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Customer Service Executive
SkyTech Solutions
Dhaka
10.2020 - 10.2021
- Developed working relationships with internal and external customers while assisting with account management duties.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Inventory Controller
Shawpno
Dhaka
09.2019 - 03.2020
- Completed daily cycle counts to maintain accuracy of records.
- Completed physical inventory counts each month.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
Education
High School Diploma -
01.2015 - 12.2019
Bachelor of Science - Robotics And Mechatronics Engineering
01.2020 - 07.2022
Bachelor of Arts - Game Design And Programming
08.2022 - Current
Skills
Effective Telesales
Thinking Out of the Box
Emotional Intelligence
Communication and stakeholder management
Business Development
Strategic thinking and planning
Critical thinking and decision making
Teamwork and collaboration
Motivation and Persistence
C
Python
Accomplishments
- Developed and implemented personalized learning plans for 30+ students, resulting in a 25% increase in homework completion rates and an average improvement of one letter grade in targeted subjects.
- Collaborated with parents and classroom teachers to identify lagging skills and develop tailored tutoring lessons for 50+ students, resulting in a 30% increase in test scores and a 20% reduction in incomplete homework assignments.
- Successfully maintained and operated a variety of coffee shop equipment, including espresso machines, commercial coffee brewers, blenders, and coffee , reducing downtime and increasing productivity by 15%.pots
- Consistently received high customer satisfaction scores by creating a wide variety of delicious hot and cold drinks, personalized to each customer's request, resulting in a 25% increase in daily sales and repeat customers.
- Successfully resolved 95% of customer billing errors by researching and analyzing account data, identifying root causes of issues, and implementing appropriate solutions, resulting in an overall reduction of billing errors by 20%.
- Developed strong working relationships with internal and external customers, improving customer satisfaction by 25% and receiving positive feedback in customer surveys. Proactively escalated critical customer issues to supervisors immediately, reducing the number of lost revenues and canceled policies by 15%.
- Successfully completed daily cycle counts to maintain inventory accuracy, resulting in a 98% accuracy rate and a 20% reduction in inventory discrepancies.
- Led and completed monthly physical inventory counts with a team of 5, ensuring the accuracy of inventory records and identifying and resolving any discrepancies. Maintained up-to-date records of incoming products, verified delivery totals, and recorded information, shortages, and discrepancies, reducing inventory losses by 15%.
Software
QuickBooks
Fusion 360
Unity
Adobe
Interests
Reading
Writing
Timeline
Uppsala University - Bachelor of Arts, Game Design And Programming
08.2022 - Current
Barista - North Ends Cafe
11.2021 - 05.2022
Customer Service Executive - SkyTech Solutions
10.2020 - 10.2021
University of Dhaka - Bachelor of Science, Robotics And Mechatronics Engineering
01.2020 - 07.2022
Inventory Controller - Shawpno
09.2019 - 03.2020
Tutor - Self
03.2019 - 07.2022
Viqarunnisa Noon School And College - High School Diploma,
01.2015 - 12.2019