Sneha Dutta
Berglagsvägen 78,1202, 16855 , Stockholm
Summary
Self motivated and results driven professional with expertise in organizational process improvement and employee performance management. In order to integrate and further understand the base of communication a year was dedicated to learn Swedish intensively, achieving a level of C1. Hence, a gap year in resume. The aspiration is to continue developing with curiosity, and to train future leaders with camaraderie and innovation. The goal is to work in an environment that challenges my skills and competence for growth professionally and personally.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ENGLISH LANGUAGE TRAINER
Myconnecting.Fr
04.2017 - 10.2021
- MyConnecting is French company that trains 10,000 learners around world every year and is leader in distance learning.
- Provided training with tailored-individual courses to learners with 98.3% satisfaction rate.
- Used Educational paths combining strengths of various formats (face-to-face, video, telephone, online courses, micro-learning, immersion, and workshops)
- Created training courses according to learners needs through skills assessment, customized modules, and certifications.
- Certified to teach TOEIC, BULATS (Lingua Skill) IELTS, BRIGHT GRAMMAR and LILATE certifications.
Soft Skill Trainer - Voice and Accent Specialist
Ibm India Recruitment
07.2015 - 09.2016
- L& D is an organizational process for service based companies. It's primarily focused on improving employees' work performance and is employee centric.
- Designed learning strategies in partnership with Operations and Quality Analyst .
- Ensured regular stakeholder interactions, prepared the training budget.
- Responsibilities included first level hiring for IBM, training new agents on Grammar, Soft Skills, Voice, and Accent and getting them ready to 'go live' on the floor
- Recorded an improvement in productivity, consistency, innovation of 70% for three accounts under me Williams & Glyns and American Express.
Soft Skill Trainer
Alazne Pvt.Ltd
10.2014 - 03.2015
- ALAZNE HR and recruitment Services -Corporate & Education Institution (Colleges & Schools)
- Launched certification drive to professionally certify 850+ employees across technology and management domains/skills.
- Developed training content such as scripts and performed Training Need Analysis (TNA).
- Conducted Behavioral, Interviewing & Negotiation skills training programs for recruiters, sales force, and interview panels at all levels.
- Identified training needs, developed training programs to ensure constant learning and development of more than 200 employees
Academic Content Writer
Royal Research
05.2013 - 04.2014
- Fortune Management Services was previously named Royal Research Edu. It provided services in content writing for academic backgrounds.
- Produced and published up to 400 pieces of content on topics ranging from healthcare, history and advertising to programming
- Worked as academic researcher and developed original content for each project.
- Proofread and edited articles and newsletters and academic research papers.
- Worked on content ideation, outline, research and writing
Education
Bachelor of Arts - English Language and Literature
03.2011
Skills
- Adobe
- Acrobat
- Bilingual
- CRM
- Market Research
- Intranet
- Brand Development
- Identification of trends
- Powerpoint
- Content Management
- Customer Service
- Adult Education
Languages
English
Native language
Swedish
Advanced
C1
Certification
1. BULATS -Business Language Testing Service
Issued by Cambridge english to assess learners on business english
TOEIC - Test of English for International Communication
A part of ETS - USA , an educational testing service for professionals
BRIGHT English exam -
Issued by French Companies , provides active skills assessment (BLISS, Writing Solution, Five Star, Specialized tests)for companies and individuals.
LILATE -
Issued by Europe, helps professionals in the job market to assess a candidate's operational language skills, before or after training, as well as independently.
PIPPLET -
Issued by French Companies..30-minute scenario-based language tests will help businesses clearly identify oral and written language skills
Timeline
ENGLISH LANGUAGE TRAINER - Myconnecting.Fr
04.2017 - 10.2021
Soft Skill Trainer - Voice and Accent Specialist - Ibm India Recruitment
07.2015 - 09.2016
Soft Skill Trainer - Alazne Pvt.Ltd
10.2014 - 03.2015
Academic Content Writer - Royal Research
05.2013 - 04.2014
Symbiosis College of Arts And Commerce - Bachelor of Arts, English Language and Literature
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