Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Additional Information
Yoga, Dancing, Travel
Languages
Timeline
Hi, I’m

Sneha Anna

Hisings Backa,Gothenburg

Summary

Organized and dependable individual successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Carries a positive vibe and is always approachable.

Overview

12
years of professional experience
1
Certification

Work History

Allianz Services

Procurement Assistant
05.2016 - 09.2023

Job overview

  • Managed high volume (30- 40) of calls and customer interactions on a daily basis
  • Assisted in evaluating and analyzing offers received from suppliers and service providers.
  • Exercised discretion when dealing with confidential and sensitive matters.
  • Procured goods and supplies while adhering to strict industry rules and procedures.
  • Built and maintained professional relationships with clients and co-workers.
  • Monitored payments by closely comparing purchase orders and contracts to delivered services and inputs.
  • Maintained monthly procurement plan to support timely supply and delivery of quality supplies and equipment.
  • Assisted with preparation of purchase orders and letters of agreement (LOA).
  • Participated in committee meetings, prepared minutes and submitted to leadership for approval.
  • Provided purchase information to support budget planning, expenditures and financial commitments.
  • Maintained complete documentation and records of all purchasing activities.
  • Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.

Allianz Services

Customer Care Executive
09.2011 - 03.2014

Job overview

  • Communicated with customers to identify needs and expectations.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained and managed customer files and databases.
  • Kept accurate records of all customer interactions and transactions.
  • Took ownership of customers issues to follow problems through to resolution.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Oversaw hiring, orienting and training of customer care staff to facilitate capable workforce.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Saintgits College of Engineering
Kottayam, India

Bachelor of Commerce And Information Technology from Commerce
04.2011

Skills

  • Accountability, fast learning, and problem-solving abilities
  • Ability to quickly establish trust and reliability over phone
  • Attention to detail and ability to prioritize and meet deadlines
  • Approachable and presentable
  • Strong organization skills and good time management
  • Strong interpersonal skills
  • Fraud Investigation
  • MS Office
  • Client Relations
  • Familiarity with Auto mobile spares and accessories
  • Procurement Negotiations
  • Procuring Goods and Services
  • Customer Experience
  • Business Correspondence
  • Coordinating Recoveries
  • Comparing Quotations
  • Negotiation
  • Critical Thinking
  • Administrative Support
  • Purchase Order Reconciliation

Accomplishments

  • High Flyer award Dec 2013 o Best Performer Award 2017
  • Best Performer Award 2013

Certification

Academic Qualifications B.Com –Computers : Saintgits College Kottayam, Percentage – 70% Plus 2 CBSE : Marian Junior College , Kottayam ,Pass Percentage – 64% X-Std(ICSE) : Good Shepherd International School, Ooty, Pass Percentage – 64%Personal DetailsDate of Birth: 23rdDec 1988Address: LGH 1004, Kvillangen 1, 42243 Hisings Backa, Gothenburg, SwedenLanguages Known: English, Malayalam, Tamil, Swedish (intermediate)Areas of Expertise

Additional Information

  • Handle high volume calls while maintaining highest standards of callquality and service. Marine Underwriting Policy Creation for AGCS. Keep logging/tracking system for policy changes, prospects and newbusiness. Claims journey- Validation, raising payment to the repairer, third partyand solicitors. Arranging Engineers inspection and analyze the reports. Determine fair value of bodily injuries based on thorough evaluation ofplaintiff's current and past medical records. Perform insurance deduction activities for personnel and reconcile dataprintouts. Provided claim report analysis researching billing issues, and escalatedbilling issue resolution and patient account accuracy. Overall handling of Pet and Home insurance products and clientinteraction Trained in Fraud Investigation, exposure to Fraud investigation andreporting. Handled multiple Insurance products like Motor, Marine, Pet and Homeinsurance.
  • Risk Assessment and Monitoring Claims journey- Validation, raising payment to the repairer, third party and solicitors. Offering Third party hire vehicle services Handling supervisor and escalation calls Payments initialization – Setting reserve on payment and disbursing funds to client. Liability dispute cases assessment and settling Setting up policy according to Allianz share value for Marine insurance products Creating endorsement and renewal of Marine insurance policies Running manual and automated tests Writing Test reports Presenting findings to lead software developers as a system Tester.Additional Responsibilities & Other Activities: MI reports update. Communicates with customer for any process clarifications on behalf of the team. Conducting update sessions within the team. Employee engagement activities coordinationAwards & Recognition:o High Flyer award Dec 2013o Best Performer Award 2013

Yoga, Dancing, Travel

As a Certified International Yoga Trainer, I have conducted organization-wide Yoga training sessions and kept my team members engaged and helped them remain stress-free.



Languages

English, Malayalam, Tamil
Native language
Swedish
Beginner
A1

Timeline

Procurement Assistant

Allianz Services
05.2016 - 09.2023

Customer Care Executive

Allianz Services
09.2011 - 03.2014

Saintgits College of Engineering

Bachelor of Commerce And Information Technology from Commerce

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Sneha Anna