A committed and data driven product leader with 10+ years of product management experience with a proven ability on maximizing the customer experience with a focus on increased user acquisition and retention rate. Proven ability to leverage data and financial analysis to boost user engagement and monetize on the products to bring in value for business and customers.
● Developed and executed product strategy for whole Platform product area, contributing 2% to total revenue of group.
● Defined and implemented product and growth strategy for Customer onboarding flow achieving increase of 15% in signups to deposit conversion rate.
● Lead cross functional team of product managers, UX researcher and designers, developers to successfully launch sustainable way of interacting with problem gamblers, thereby reducing revenue generated from 4% to 2% YoY of total revenue.
● Developed KPI's for each product area within platform; Improved making of product decisions based on data.
● Executed strategy to select third party vendors relating to KYC suppliers; Reduced KYC related cost to 5% YoY.
● Created new and improved ways of agile working between product management, and Commerical, Legal and Compliance, Operations etc;
● Improved throughput of deliveries and eased communication between stakeholders.
● Built new product domain - Risk & Compliance area in alignment with business goals ; Increased customer verification rate to 10% YoY and new customer signups to 15% YoY
● Developed and implemented product strategy for Risk and Fraud product domain, covering products such as KYC, AML, Responsible Gambling and Proactive Fraud Detection to align with Company's financial targets
● Lead cross functional team to develop early detection of systems for problem players; Increased retention rate to 3% of players.
● Led cross functional team to obtain license and launch product in new regulated market in Belgium and Sweden: Increased group revenue to 18%.
● Collaborated with cross functional teams and built SaaS tool for customers to manage their products; Increased efficiency above 50% and time to market.
● Built mCom solution MobilePay in Denmark for customers; Achieved 50% Conversion in first three months of launch.
●Developed and integrated customers to Swish in Sweden; Increased 40% of credit/debit card payments to Swish and reduced credit card fee for customers
Strategy & Roadmap Development
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