SHIVA CHARAN REDDY DAMSAM
4960, Buxton Street, Burnaby,B.C.
Summary
13+ years of experience in IT Industry as a system administrator specialized in VMware Virtualization products and Windows Server products. Good experience in working with vSphere Suite 6.0, 6.5, 6.7 & 7.0 and their management using vCenter server. Good knowledge of storage concepts related to iSCSI SAN, FC SAN, NAS & vSAN storages. Hands on experience in System administration and troubleshooting in Windows 2003/ 2008/2008R2 /2012/2019 servers, Active Directory services, LDAP services, WINS, IIS, RAS, DNS, DHCP, FTP, RDP, WDS Windows failover clustering, Microsoft Exchange Server, and Microsoft Clustering Services. Monitoring of virtual infrastructure using vCenter Operations Manager, and HP Insight Manager (HP SIM), SCCM. Strong documentation skills for documenting configurations, procedures, troubleshooting steps, and creating reports on the health and performance of Microsoft server applications. Active team player and an individual with excellent communication, Interpersonal skills, self-motivated, fast learner, and good listener.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sr. Systems Engineer
Intermass Engineering & Contracting Company LLC.
08.2017 - 11.2023
- Played a pivot role in building new infrastructure for multiple sites in current environment
- Deployed and maintained multiple 200+ ESXi hosts and the associated VMs
- In the existing environment
- Installed, configured, and administering Microsoft Windows 2008/2012/2019 Servers
- Implementation and managing of Active Directory infrastructure and protocols such as TCP/IP, DHCP, DNS and Group Policy and domain controller configuration
- Deployed DELL VRTX Chasis in the existing environment
- Deployed Hyper Converged Infrastructure like VxRail
- Creation and implementation of HA and DRS Clusters
- Responsible for performing upgrades/patching ESXi hosts with Update Manager
- Handling P1 and P2 escalated calls
- In-depth knowledge and hands-on experience with VMware vSphere, vCenter Server, ESXi, VMware vSAN, VMware Horizon, and other VMware products are essential
- Responsible for maintaining vSAN Clusters
- Successfully built new vCenters and also upgraded the existing vCenters to the latest versions
- Good knowledge on virtualization concepts such as virtual machines (VMs), hypervisors, resource allocation, networking, storage, and virtualization security is crucial
- Good knowledge in configuration of storage technologies and storage management concepts, including SAN, NAS, storage protocols (iSCSI, NFS), storage arrays, and storage virtualization
- Good knowledge in handling storage requirements to virtual machines and the ESXi hosts
- Responsible for monitoring system performance, analyze performance metrics, identify bottlenecks, and optimize configurations for better performance and reliability in both Microsoft and VMware environments
- Well versed with handling data center operations and performing firmware upgrades
- Understanding SLA’s and the penalties documented in the SOWs
- Provided multiple SOP documents to the team for Handling client environment
- Analyzed client environment and provided improvisations techniques and automatic scripts to support client environment
- Strong documentation skills for creating and maintaining system documentation, configurations, procedures, and effective communication skills to collaborate with team members and stakeholders
- Involves the Change Advisory Board (CAB) meetings to represent the scheduled changes.
Systems Engineer
CSS Corp Pvt. Ltd.
02.2011 - 11.2014
- Efficiently managed production with various Web and Windows servers based applications
- Installed, configured, and upgrade Microsoft server applications according to best practices and organizational requirements
- Handled Windows 2003/2008/2008R2 server roles and features such as file services, print services, web services (IIS), Remote Desktop Services (RDS), and Windows Deployment Services (WDS)
- Managed windows services (DNS, DHCP, and AD)
- Experience with backup and recovery solutions for both Windows Server environments, including Windows Server Backup, System Center Data Protection Manager (DPM), and VMware environment backup solutions
- Having good knowledge in storage technologies and storage management concepts, including SAN, NAS, iSCSI, and NFS as storage is integral to both server and virtual environment
- Held responsible for creating change requests, RFC’S and carrying out the Changes
- Strong problem-solving skills to diagnose and resolve issues related to Microsoft server applications, including performance problems, application errors, and connectivity issues
- Responsible for Escalated incidents
- Focused to monitor the performance of Microsoft server applications, analyze performance metrics, identify performance bottlenecks, and optimize configurations for better performance and scalability
- Actively participated in all Severity 1 bridge calls involving any service outage
- Ensured for compliance levels are in place and submitted reports to the compliance team
- Actively worked on Network Monitoring Tools and tracked the events of server failures
- Ability to monitor the performance of Microsoft server applications, analyze performance metrics, identify performance bottlenecks, and optimize configurations for better performance and scalability
- Experience in managing patches, updates, and service packs for Microsoft server applications to ensure they are up-to-date and secure
- Generating weekly, bi-weekly, and monthly performance reports
- Joining weekly call on the pending escalated severity tickets with team database, application support and network teams.
FMS Engineer
CMS Info Systems Pvt. Ltd.
10.2007 - 01.2011
- Installation and administration of Windows 2003& 2008 server and Active Directory
- Maintaining backup using SQL Management Studio and maintaining the backup session records and logs
- Administration and maintenance of Windows-based network of over 3000 servers running Windows 2000, 2003, 2008 flavors
- Responsible for daily systems administration tasks, creating and deleting network accounts, new exchange accounts, group distributions, security groups via active directory
- User ID enables, disable and password reset as per user ticket raised and process requirement
- Configuring and managing Group and System policies for all types of users to access resources on the servers or across the network
- Maintaining disk quotas as per the process request
- Escalating to the Application Support team and join in BL whenever there is an application impact
- Installing, configuring, and maintaining ISA (Internet Security Accelerator) Installing, configuring, and maintaining MS Terminal Services, remote Installation and troubleshooting Software related issue’s using the support center
- Installing configuring and maintaining Software Update Services/ Windows Update Services (SUS/ WSUS), Systems Management Server (SMS), Microsoft Operations Manager (MOM)
- Giving access to users on the application as per the process on Tech
- Manager approvals
- Maintaining file and print servers by applying service packs and patches as and when required to make sure that systems are free from any errors.
Education
Bachelor of Science - Computer Science
SATHYABAMA UNIVERSITY
Chennai, India04.2001
Skills
- Install, configure, and manage ESXi Hosts
- VCenter server, vSphere client, Web Client
- Configure and manage virtual networking
- Configure and manage storage
- Create and manage virtual machines
- Configure and manage VMware clusters
- Install, configure, and manage update manager
- Backup of VM's using VDP
- Troubleshooting vSphere using CLI
- Installing and configuring Windows server 2008/2012/2019
- Administering windows server 2008/2012/2019
- Designing and implementing Server Infrastructure
- Configuring windows server 2008/2012/2019 services:
- Active Directory domain services
- DNS, DHCP, IIS, VPN
- Configuring file server:
- File server resource manager
- Configuring shared resources
- Configuring advanced storage solutions:
- iSCSI target and initiator
- Storage spaces, storage pools and RAID
- Implementing security restrictions:
- Group policies
- Group policy preferences
Certification
Microsoft Certified Windows Server Hybrid Administrator Associate (MCSA)
Technical Skills
Install, configure, and manage ESXi Hosts., VCenter server, vSphere client, Web Client., Configure and manage virtual networking., Configure and manage storage., Create and manage virtual machines., Configure and manage VMware clusters., Install, configure, and manage update manager., Backup of VM's using VDP, Troubleshooting vSphere using CLI., Installing and configuring Windows server 2008/2012/2019., Administering windows server 2008/2012/2019., Designing and implementing Server Infrastructure., Configuring windows server 2008/2012/2019 services: Active Directory domain services, DNS, DHCP, IIS, VPN., Configuring file server: File server resource manager, Configuring shared resources., Configuring advanced storage solutions: iSCSI target and initiator, Storage spaces, storage pools and RAID., Implementing security restrictions: Group policies, Group policy preferences.
Languages
Telugu, Hindi
Native language
English
Advanced
C1
Timeline
Sr. Systems Engineer
Intermass Engineering & Contracting Company LLC.
08.2017 - 11.2023
Systems Engineer
CSS Corp Pvt. Ltd.
02.2011 - 11.2014
FMS Engineer
CMS Info Systems Pvt. Ltd.
10.2007 - 01.2011
Bachelor of Science - Computer Science
SATHYABAMA UNIVERSITY
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