Shaher Al Massalmeh

• Introducing more clients to First Abu Dhabi Bank as high-profile individual in Abu Dhabi territory.

• Handling All branch tasks such as Service, Sales and back-office operations from A to Z Including, SME and Corporate.

• Receive and process all customer service account inquiries on account balances, transaction Details, statements, fees and charges.

• Achieve Financial selling targets “personal loans, credit cards, deposits and promote other bank products... etc”

• Input monthly PVR for branch accounts reconciliation.

• Achieve monthly assigned targets in terms of financial target and error free transactions

• Handling cash transactions and cash balancing, and fund transfers

• Ensure AML “Norkom & Central Bank “BBL “systems are checked before accepting customer request for opening any account.

• Report any suspicious transactions

• Ensure completeness and verification of all documents against source documents as per the bank’s process and procedure

• Ensure all customer requests are satisfied within the acceptable timeline.

• Balance all vouchers and source documents such as statement request, cheque book request with the tellers Transaction report ‘at end of the day.

• Monthly input of KRI in ORA system. & Monthly branch GL account proofing (PVR) • Ensure strict adherence to SOPs and any change thereto.

• Prepare and submit periodic Management and Business Information reports about the function’s performance.

• Train new branch staff in Operations process & system

• Providing strategies, tactics, and implementation plans that lead directly to financial improvements for my customers.

• Facilitating customer awareness of additional services cross sell banking services which produces new clientele as well as extends services to existing customer base.

• Focusing on business development, by selling all retail products offered through the branches like: Personal Loans, Small Business Loans, Credit Cards, Fixed Deposits, Personal Credit Lines,

• Providing essential banking and financial services by producing daily operations reports, manage overdrawn account reports, and track significant change in balances for large business and Government Account

• To perform other allied activities assigned by the Unit Supervisor in line with their job function.

• To generate customer and account maintenance reports at the EOD and submit it to the Unit Supervisor on daily basis.

• Consolidate and analyze financial data (budgets, income statement forecasts etc) taking into account company’s goals and financial standing

• Provide creative alternatives and recommendations to reduce costs and improve financial performance

• Assemble and summarize data to structure sophisticated reports on financial status and risks

• Develop financial models, conduct benchmarking and process analysis

• Conduct business studies on past, future and comparative performance and develop forecast models

• Identify trends, advise company and recommend actions to a senior financial analyst based on sound analysis

• Track and determine financial status by analyzing actual results in comparison with forecasts

• Reconcile transactions by comparing and correcting data

• Gain and update job knowledge to remain informed about novelty in the field

• Consult with management to guide and influence long term and strategic decision making within the broadest scope

• Drive process improvement and policy development initiatives that impact the function