ŞEYDA CEREN GERÇEK
Istanbul
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Successful Executive with over 11 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
11
11
years of professional experience
Work History
STORYTEL Turkey and Global Customer Service Representative
STORYTEL
01.2020 - Current
- As an agent responsible for eight countries, I work diligently to understand all customer needs, problems, and requests, while maintaining close communication with global departments such as Tech, CRM, Marketing, Content, and Payment.
- localizing the communication for the customer support side, identify bugs both in the app and in payment methods, contributing to the improvement of the app for the end-user, enhancing the company's KPIs, localizing the communication for customer support side and increasing customer satisfaction.
GIS CONSULT, Brand Manager
GIS CONSULT
01.2018 - 01.2020
- Reaching new clients, managing the accounts with full communication strategies, day-to-day management of clients' marketing, advertising, and digital campaigns
- Responsible for accounts: Facebook-Libra, Lime Scooter, SEMrush, Lufthansa.
TBWA / ISTANBUL, Brand Executive
TBWA / ISTANBUL
01.2016 - 01.2018
- Localizing the communication and marketing plan for 7 countries.
- The day-to-day management of clients' marketing, advertising and digital campaigns, including the production process
- Pro-active leadership that encourages teams (creative, strategy & production departments) to perform to the best of their ability
- Responding to requests all account and internal/external partners
- Responsible for accounts: Artema Eczacıbaşı Group, Jaguar & Land Rover, Carrefour, McDonald's, Selpak International & Local Markets (7 countries), Turkish Airlines.
Ogilvy & Mather Advertising, Brand Executive
Ogilvy & Mather Advertising
01.2015 - 01.2016
- Localizing the communication for 3 countries ( PHILIPS)
- Effectively coordinating and giving direction to both internal departments of the agency and external partners
- Directly work with the Brand Director
- Responsible for accounts: Kimberly-Clark Healthcare: KOTEX, HUGGIES, PHILIPS- Female & Male Care Products, PIZZA HUT.
TBWA/ ISTANBUL, Account Executive Intern
TBWA/ ISTANBUL
01.2015 - 06.2015
- After the Master Program, I decided to learn the advertisement sector at TBWA\Istanbul
- Assisting the Account Manager in Coordinating clients' marketing activities: HOPi, IKEA, Jaguar.
Grayling Turkey Public Relations and Affairs, Account Executive
Grayling Turkey Public Relations and Affairs
01.2013 - 01.2014
- Monitoring and evaluating the success of the clients' public relations strategy
- Preparing press releases and kits
- Media communication and event organization
- Evaluating SWOT Analysis
- Responsible for accounts: Hilton Worldwide, Tesco, KAYAK 'smart travel search engine'.
Education
Master's Degree in Leadership for Sustainability -
Malmö University (Sweden)
2014
Bachelor's Degree in International Relations -
Istanbul Kultur University
01.2013
Erasmus Double Program- Peace and Conflicts, International Migration and Ethnic Relations -
Malmö University
Sweden2011
Skills
- Follow-up skills
- Problem-solving abilities
- Customer Relations
- Media Planning
- Advertising Campaigns
- Marketing Communications
Languages
Turkish (native)
English (Very Advanced)
Swedish (B1)
Personal Information
Date of Birth: 02/09/88
References
- Berk Imamoglu, Country Manager, STORYTEL TURKEY, +90 553 397 0170
- Artanç Savaş, Director Consumer, NETFLIX, +90 535 663 1352
- Tuba Çağan, Brand Director, Ogilvy & Mather Advertising Istanbul, +90 532 782 83 38
- Sinan Bilsel, Brand Director, TBWA/ISTANBUL, +90 553 241 11 19
Timeline
STORYTEL Turkey and Global Customer Service Representative
STORYTEL
01.2020 - Current
GIS CONSULT, Brand Manager
GIS CONSULT
01.2018 - 01.2020
TBWA / ISTANBUL, Brand Executive
TBWA / ISTANBUL
01.2016 - 01.2018
Ogilvy & Mather Advertising, Brand Executive
Ogilvy & Mather Advertising
01.2015 - 01.2016
TBWA/ ISTANBUL, Account Executive Intern
TBWA/ ISTANBUL
01.2015 - 06.2015
Grayling Turkey Public Relations and Affairs, Account Executive
Grayling Turkey Public Relations and Affairs
01.2013 - 01.2014
Master's Degree in Leadership for Sustainability -
Malmö University (Sweden)
Bachelor's Degree in International Relations -
Istanbul Kultur University
Erasmus Double Program- Peace and Conflicts, International Migration and Ethnic Relations -
Malmö University