Summary
Overview
Work History
Education
Skills
music and reading
Timeline
Generic
Senait  Melaku Hailu

Senait Melaku Hailu

Economist, Senior Customer Service Specialist in bank industry
12143 Johanneshov

Summary

Helpful Senior Customer Service Executive possessing friendly demeanor and excellent problem-solving and communication skills. Bringing 6 years of experience increasing customer satisfaction levels and business performance by handling and analyzing complaints and designing customer service strategies. Dedicated to creating positive impression on customers to build and retain customer base.

Overview

11
11
years of professional experience
5
5
years of post-secondary education
4
4
Languages

Work History

Waitress

Ethiopian restaurant
Stockholm, sweden
02.2023 - Current

Welcome customers as they arrive and ask for seating preferences
• Seat customers and offer welcome drinks and menu
• Take food and beverage orders and communicate to the kitchen through POS system
• Deliver orders to the table in a timely manner
• Ensure quantity, quality and accuracy of order
• Set up food stations and tables as directed
• Clean tables and ensure that they are bussed appropriately

Senior Customer Service Manager

Enat bank
Addis Abeba, ethiopia
04.2018 - 11.2018

Assists and takes over duties of cash administrator and Branch account Administrator in case of absence and delegation
* Assists CSOs in handling and counting bulk cash deposits or Withdrawals
* Receives and delivers physical cash from and to cash administrator
* Collects, pay cash and debit , credit the respective accounts
* checks and balance physical cash with the cash administrator
* Retrieves customer signatures, pictures and verifies customers
* Collects and validates original payment instruments against the system.
In general I had to analyses and oversee financial matters, demonstrated to have rapidly assimilated

Customer Service Officer

commercial bank of ethiopia
Addis Abeba, Ethiopia
11.2011 - 11.2016

Assists CSOs in handling and counting bulk cash deposits or Withdrawals
* Receives and delivers physical cash from and to cash administrator
* Collects, pay cash and debit , credit the respective accounts
* checks and balance physical cash with the cash administrator
* Retrieves customer signatures, pictures and verifies customers
* Collects and validates original payment instruments against the system

Education

Master of Arts - Masters of Public Financial Management

Ethiopian Civil Service University
Addis Abeba
12.2015 - 07.2018

Bachelor of Arts - Economics

Dire-Dawa University
Dire-Dawa
12.2008 - 07.2011

Skills

Technical Analysis

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music and reading

reading scientific books 

Timeline

Waitress

Ethiopian restaurant
02.2023 - Current

Senior Customer Service Manager

Enat bank
04.2018 - 11.2018

Master of Arts - Masters of Public Financial Management

Ethiopian Civil Service University
12.2015 - 07.2018

Customer Service Officer

commercial bank of ethiopia
11.2011 - 11.2016

Bachelor of Arts - Economics

Dire-Dawa University
12.2008 - 07.2011
Senait Melaku HailuEconomist, Senior Customer Service Specialist in bank industry