Coordination and implementation of office procedures
Deal with telephone and email enquiries
Organise and store paperwork, documents and computer-based information
Written and oral communication with clients and members
Agricultural Service Cooperative agropremija
Administrative Technical Officer
01.2014 - 01.2015
Job overview
Preparing regular reports
Answer queries by employees and clients
Coordination and implementation of office procedures
Studio Moderna
Call agent
01.2012 - 01.2014
Job overview
Obtaining client information by answering telephone calls and interviewing clients
Informing clients by explaining procedures and answering questions
Maintains communication equipment by reporting problems
Hotel BM
Receptionist
09.2011 - 12.2012
Job overview
Dealing with bookings
Completing procedures when guests arrive and leave
Education
Centre for education and research Nahla
Training for Office Manager
University Overview
IT skills
Business English
Accounting
Psychological Training
Lleida, Spain
Tempus Exchange Student
Faculty of Agricultural and Food Science, University of Sarajevo
Agricultural Engineer
01.2005
Secondary school of economics
01.1998
Skills
Good communication skills gained through my experience as receptionist and administrative officer, dealing with clients on daily basis and working on implementing their requests and needs
Drafting Memoranda
Administrative Leadership
Phone Call Direction
Languages
English
Turkish
Russian
German
Personal Information
Date of Birth: 03/04/1985
Gender: Female
Nationality: Bosnian
Driving License: B
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative secretary
PROGYM Company
01.2015 - Current
Administrative Technical Officer
Agricultural Service Cooperative agropremija
01.2014 - 01.2015
Call agent
Studio Moderna
01.2012 - 01.2014
Receptionist
Hotel BM
09.2011 - 12.2012
Centre for education and research Nahla
Training for Office Manager
Lleida, Spain
Tempus Exchange Student
Faculty of Agricultural and Food Science, University of Sarajevo
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Quizno’s Restaurant Company Limited
Soft Company Limited, Courtesy International HotelNA at Dameba Company Limited, Display and Bargain Company Limited
Quizno’s Restaurant Company Limited
Soft Company Limited, Courtesy International Hotel
Senior Mechanical Technician & Field Operator at Petrofac (Client: Petrosuman Company & Al Nasr Refinery Company)Senior Mechanical Technician & Field Operator at Petrofac (Client: Petrosuman Company & Al Nasr Refinery Company)