Summary
Overview
Work History
Skills
Languages
Hobbies
Timeline
Selina Harder

Selina Harder

Gothenburg,O

Summary

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers. Bilingual, hardworking, and ready to join my next team.

Overview

5
5
years of professional experience

Work History

Customer Success Representative

TestGorilla
11.2022 - 06.2023
  • Handled incoming candidate and customer tickets in Zendesk
  • Trouble-shooting and hand over of technical issues to responsible development team
  • Handed over product- or assessment related feedback to responsible departments
  • Developed and planned team-specific Quality Management

Debtor Accountant

Ratepay
11.2020 - 10.2022
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Managed customer requests in B2C and B2B areas regarding incoming and outgoing payments.
  • Used advanced software to prepare documents, reports, and presentations.
  • Trained new employees on accounting principles and company procedures.

Digital Guide

Unitymedia Services GmbH
06.2018 - 05.2019
  • Updated account information to maintain customer records.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Proof-read outgoing emails for quality assurance
  • Detected and resolved system errors with admin permissions
  • Coached employees through day-to-day work and complex problems.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.

Skills

  • Initiative and Problem-solving Abilities
  • Team Collaboration
  • Ability to Work Under Pressure
  • Fast Learner
  • Quality Control

Languages

German
Native language
English
Proficient
C2
Swedish
Intermediate
B1

Hobbies

Oil painting

Hiking

Timeline

Customer Success Representative - TestGorilla
11.2022 - 06.2023
Debtor Accountant - Ratepay
11.2020 - 10.2022
Digital Guide - Unitymedia Services GmbH
06.2018 - 05.2019

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Selina Harder