Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Sarder Hasanul Banna

Sarder Hasanul Banna

Göteborg,Västra Götaland County

Summary

Highly motivated and committed travel industry professional with over 12 years of hands-on experience in corporate travel management, customer service, and tour operations. Adept in all aspects of travel and tourism, including ticketing, reservations, visa processing, and event coordination. Known for a pleasant, outgoing personality, excellent communication skills, and a strong ability to understand and meet client needs. Fluent in English and proficient in modern travel booking systems and technologies.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Travel Consultant / Head of Travel Desk

British American Tobacco Bangladesh (on behalf of Carlson Wagonlit Travel BD)
01.2012 - 07.2019
  • Coordinated complex itineraries, including flights, transfers, accommodations, and excursions.
  • Negotiated contracts with airlines and hotels to secure competitive pricing for clients.
  • Developed strong relationships with travel suppliers to obtain optimal deals.
  • Managed online booking systems for airline tickets and hotel reservations efficiently.
  • Assisted customers in selecting suitable tours based on preferences and budget.
  • Resolved customer complaints promptly to maintain high satisfaction levels.
  • Addressed inquiries regarding visas, passports, and currency exchange through various communication channels.
  • Maintained current knowledge of industry fares, tariffs, and regulations.

Corporate Travel Counselor

British American Tobacco Bangladesh (on behalf of Carlson Wagonlit Travel BD)
06.2008 - 12.2011
  • Managed domestic and international travel reservations and protocol services efficiently.
  • Advised clients on travel documents, health requirements, and comprehensive itinerary planning.
  • Utilized booking systems to secure flights and accommodations promptly.

Corporate Travel Counselor

Huawei Bangladesh (on behalf of Gold Air Enterprises Ltd)
11.2007 - 05.2008
  • Verified accuracy of all reservations before finalizing bookings.
  • Cultivated partnerships with hotels, car rental companies, and airlines to secure discounts for corporate travelers.
  • Coordinated airline communications to manage flight changes, cancellations, and delays effectively.
  • Managed ticketing processes and provided comprehensive post-travel support to clients.

Education

MBA -

University of Asia Pacific, Dhaka, Bangladesh

Skills

  • Modern booking systems and travel technology
  • IT literacy and adaptability
  • Networking and negotiation skills
  • Verbal communication and customer handling
  • Customer needs assessment and tailored solutions
  • Professional demeanor under pressure

Certification

  • National Certificate in Travel Agency and Tour Operations
    National Hotel and Tourism Training Institute, Dhaka
  • Advanced Certificate in Computer Applications
    National Youth Development Training Center, Dhaka

Languages

Bangla
First Language
English
Advanced (C1)
C1
Swedish
Beginner
A1
Hindi
Intermediate (B1)
B1

Timeline

Senior Travel Consultant / Head of Travel Desk

British American Tobacco Bangladesh (on behalf of Carlson Wagonlit Travel BD)
01.2012 - 07.2019

Corporate Travel Counselor

British American Tobacco Bangladesh (on behalf of Carlson Wagonlit Travel BD)
06.2008 - 12.2011

Corporate Travel Counselor

Huawei Bangladesh (on behalf of Gold Air Enterprises Ltd)
11.2007 - 05.2008

MBA -

University of Asia Pacific, Dhaka, Bangladesh

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Sarder Hasanul Banna