Sarah England

Implemented effective communication strategies among departments to ensure smooth daily operations.

• Implemented safety protocols, conducting regular drills and training sessions for crew members.
• Coordinated seamless transitions between charter bookings by managing efficient turnaround times.
• Mentored junior crew members, fostering positive work environment and promoting professional growth.
• Evaluated crew performance regularly, providing constructive feedback for continuous improvement.
• Enhanced guest satisfaction by providing exceptional service and anticipating their needs.
• Conducted regular inspections of all areas onboard to maintain cleanliness standards at all times.
• Managed inventory control for all on-board supplies, ensuring seamless operations throughout.
• Ensured compliance with maritime regulations through diligent record-keeping and communication with relevant authorities.
• Involved in recruiting new crew members based on specific skills required onboard.
• Answered passenger questions and provided solutions to issues arising during journeys.
• Resolved passenger conflicts and medical emergencies during journeys.
• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
• Supported passengers with special needs and provided assistance to wheelchair passengers.
• Used excellent customer service skills in addressing passengers' needs.
• Managed crew and rosters.
• Cash handling, including banking and discrepancies.
• Assisted in ship start ups, including crewing, stock ordering, set up of vessel and external contractors.