Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
OfficeManager
Sara Hjalmarsson

Sara Hjalmarsson

Skara,Sweden

Summary

Personable human resource candidate with expertise in employee training and relocation. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.

Overview

13
13
years of professional experience

Work History

REMOTE LANGUAGE COACH

Speexx
12.2020 - Current
  • Coached professionals from Europe, Asia, Africa and South America in business English, tailored lessons to focus on relevant job topics, and led the development of SPEEXX's coaching program in conversational Swedish.
  • Managed up to 500 students
  • Designed coherent instruction and differentiated with resources, groups and structure.
  • Organized workshops on cultural awareness and context, enhancing students'' understanding of languages beyond vocabulary and grammar.
  • Boosted learner confidence with consistent feedback and tailored support strategies.
  • Developed strong rapport with learners, resulting in increased satisfaction rates for language coaching services.
  • Delivered customized training sessions, catering to individual needs and learning styles for more effective results.
  • Supported learners in achieving their language goals, enabling them to excel in professional settings or academic pursuits.

Instructional Designer

The Nomad Polymath
01.2014 - 02.2023
    • Created an E-learning platform and courses on sustainable business and systems thinking, including 5 months of work in India.
    • Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
    • Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
    • Enhanced e-learning experience by designing interactive and engaging instructional materials.
    • Contributed to development of comprehensive employee training courses.
    • Collaborated with subject matter experts to create accurate, relevant, and effective learning content.
    • Developed instructor-led training materials that supported face-to-face classroom instruction for blended learning environments.
    • Created curricula, research topics and conceptualized course format, subject matter and presentation.

MLRO/COMPLIANCE SPECIALIST

JAK Medlemsbank
10.2018 - 06.2020
  • Developed Anti-Money Laundering and GDPR programs, implemented training, documented procedures, and managed KYC/KYB analysis and suspicious activity reporting.
  • Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
  • Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
  • Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
  • Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
  • Evaluated existing policies regularly, identifying areas for improvement and recommending revisions as needed.
  • Conducted thorough risk assessments to identify potential areas of non-compliance and recommended corrective actions.
  • Developed strategies for addressing identified gaps in regulatory knowledge within the organization, enhancing overall compliance awareness.
  • Assisted with training sessions to educate management personnel on compliance and regulatory standards through MS Teams and presentations.
  • Championed process improvements within the company by identifying outdated practices and recommending innovative solutions that align with current regulatory requirements.
  • Advised senior leadership on potential risks associated with new products or services from a regulatory perspective before implementation or launch.
  • Collaborated with cross-functional teams to develop comprehensive risk management strategies and reduce exposure to non-compliance penalties.

Online English Tutor

TutorGroup
06.2016 - 10.2018
  • Taught English to Asian business people and children online, achieving high ratings and conducting demo sessions.
  • Interacted positively with individuals from different backgrounds, all levels of language experience and with variety of learning disabilities.
  • Promoted a positive online learning environment by fostering respectful and inclusive interactions between students.
  • Applied in-depth understanding of course materials and tutoring tactics to help new students.
  • Adapted lesson plans for various skill levels, ensuring comprehensive understanding of English language concepts.
  • Monitored student progress, recorded scores and provided learning support for students in English studies.
  • Motivated learners through consistent encouragement, praise, and constructive criticism during tutoring sessions.
  • Boosted students'' confidence and communication skills through regular interactive activities and group discussions.
  • Provided timely feedback on assignments, allowing students to improve their writing and speaking abilities.
  • Communicated grammar rules clearly in easiest forms without overwhelming student.

WEB ANALYST

Appen, Ltd
10.2017 - 08.2018
    • Analyzed websites, evaluated search engines, screened social media posts, and prepared data for machine learning.
    • Contributed to search engine optimization by analyzing website content for relevance and quality.
    • Conducted extensive research on specific topics to ensure accurate representation within search engines.
    • Tested new tools as part of ongoing drive to deliver best practice and interpret data into actionable learnings for stakeholders.
    • Contextualized data, analyzed and shared relevant information and discussed actionable recommendations with product team.

IT Support Engineer

Impact Hub
03.2013 - 01.2014
  • Provided IT support, ensured IT ecosystem functionality, and created instructional materials.
  • Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
  • Increased user satisfaction through effective communication and timely resolution of support tickets.
  • Delivered end-user training on new technologies, increasing adoption rates among employees.
  • Established strong relationships with vendors, negotiating contracts for cost-effective hardware and software solutions.
  • Championed end-user satisfaction surveys leading to targeted improvements in helpdesk operations.
  • Created user accounts and assigned permissions.

PERSONAL ASSISTANT

Särnmark Assistans
12.2011 - 10.2012
  • Assisted disabled individuals in their daily lives, improving communication and people skills.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

IT SUPPORT FOR APPLE/MAC PRODUCTS

Teleperformance, Ltd
02.2012 - 08.2012
  • Provided first-line support for Apple customers over the phone.
  • Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Provided Tier 1 IT support to non-technical users through desk side support services.
  • Answered questions and provided information to customers about new software or hardware.

MARKETER

Action People
05.2011 - 02.2012
  • Conducted marketing campaigns for food and drink through sampling at supermarkets.
  • Enhanced overall customer experience by providing knowledgeable insights about products during presentations.
  • Provided excellent customer service while addressing any concerns or inquiries regarding promoted products.

Education

BSc Honors of Security Science -

Edith Cowan University
Joondalup, West Australia
12.2011

Skills

  • Microsoft 365
  • Web conferencing software
  • Webcasting software
  • Work management platforms
  • Information Security
  • Customer Service
  • Issue Troubleshooting
  • Cultural Adaptability
  • Client Relationship Building
  • Cross-cultural awareness
  • Global Mobility Expertise
  • Problem-Solving
  • Problem-solving abilities
  • Active Listening
  • Adaptability and Flexibility
  • Training and mentoring

Volunteer Experience

Young Professional Liaison/Board Member, ASIS International Sweden, 01/01/11, 12/31/14, Organized events and managed the association's email newsletter.

Languages

English, Swedish
Native language
German
Intermediate
B1
Italian
Elementary
A2
Spanish
Elementary
A2

Timeline

REMOTE LANGUAGE COACH

Speexx
12.2020 - Current

MLRO/COMPLIANCE SPECIALIST

JAK Medlemsbank
10.2018 - 06.2020

WEB ANALYST

Appen, Ltd
10.2017 - 08.2018

Online English Tutor

TutorGroup
06.2016 - 10.2018

Instructional Designer

The Nomad Polymath
01.2014 - 02.2023

IT Support Engineer

Impact Hub
03.2013 - 01.2014

IT SUPPORT FOR APPLE/MAC PRODUCTS

Teleperformance, Ltd
02.2012 - 08.2012

PERSONAL ASSISTANT

Särnmark Assistans
12.2011 - 10.2012

MARKETER

Action People
05.2011 - 02.2012

BSc Honors of Security Science -

Edith Cowan University

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Sara Hjalmarsson