Summary
Overview
Work History
Education
Skills
Competency Skills
Certification
Timeline
Generic
Sanjana N

Sanjana N

Chennai

Summary

Technology Analyst with well-rounded background implementing new technological solutions and improvements. Dedicated to achieving ideal results by identifying project goals troubleshooting problems, and recommending hardware and software solutions. Proficient in cutting-edge technologies with passion for continuous learning.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Technical Analyst

Hexaware Technologies
Chennai
05.2022 - Current
  • Supported technology design, testing and execution by providing research-based product and process knowledge.
  • Provided technical and functional recommendations based on project requirements.
  • Promptly resolved technical issues for staff to minimize downtime.
  • Supports and resolve 2nd line tickets that cannot be solved by 1st line troubleshooting.
  • Work in AD, Azure, Office 365 Exchange, Driver Support, Windows OS, SCCM.
  • Take regular trainings for 1st line agents, assisting with clarification for their incidents.
  • Prepare reports and presentations for weekly Client calls.
  • Work in the procurement of Office 365 License, and contribute weekly towards process SOP creation.
  • CLIENT: Tele2

Associate Analyst

Tech Mahindra
Chennai
01.2020 - 05.2022
  • Receives and handles requests through calls, emails and web requests for service.
  • Logs incidents and service requests and maintains relevant records.
  • Identifies and classifies incident types and service interruptions.
  • Records incidents cataloging them by symptom and resolution.
  • During change, acts systematically to respond to day-by-day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements.
  • Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.
  • Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues.
  • Contributes to the creation of support documentation.
  • CLIENT: Carestream Dental

Technical Consultant

Sutherland Global Services
Chennai
09.2014 - 03.2017
  • Receiving calls from the US and UK customers and analyzing problem with their computers.
  • Technical issues related to the Operating System and related software troubleshooting.
  • Connecting remotely to identify and resolve the issues.
  • PC optimization.
  • Resolving Smartphone synchronization issues with the computer.
  • Printer configuration and troubleshooting.
  • Removing malwares manually from the computer.
  • Resolving Outlook Issues and Windows live mail.

Education

Bachelor of Engineering - ECE

College of Engineering, Guindy
Chennai, India
05-2014

Skills

  • Active Directory
  • Azure AD
  • Office 365 applications
  • Office 365 Exchange
  • Remote Desktop
  • VPN
  • SCCM
  • Service Now

Competency Skills

  • Technical Analysis
  • Project Management
  • Problem-Solving
  • Incident Management
  • Training and Development
  • Active Listening
  • Multitasking Abilities
  • Teamwork and Collaboration

Certification

Azure AD 900

Timeline

Senior Technical Analyst

Hexaware Technologies
05.2022 - Current

Associate Analyst

Tech Mahindra
01.2020 - 05.2022

Technical Consultant

Sutherland Global Services
09.2014 - 03.2017

Bachelor of Engineering - ECE

College of Engineering, Guindy

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Sanjana N