Sanja Ilicic

• Organized office functions, scheduled appointments, and handled sensitive documents efficiently.

• Managed inquiries, directed visitors, and processed preschool applications and complaints.

• Supported inter-departmental communication and coordination to ensure smooth operations.

• Produced visual reports and managed digital and physical data effectively.

• Managed daily administrative tasks, including scheduling meetings and organizing files.
• Provided clerical support and liaised with internal and external stakeholders to maintain smooth operations.
• Ensured confidentiality and compliance with data protection regulations while handling sensitive information.
• Supported customer care by addressing inquiries and managing meeting requests.

• Conducted initial interviews over the phone for crime reports, complaints, and tip submissions.

• Collaborated with preliminary investigation managers, independently managing cases.

• Provided legal and procedural information to citizens while maintaining professionalism under pressure.

• Demonstrated strong decision-making and communication skills in high-stress situations.

• Contacted businesses to promote and sell advertising space in online catalogs.

• Negotiated contracts and managed client accounts.

• Assisted customers in selecting fine jewelry and processed sales transactions.

• Maintained product inventory and ensured accurate stock management.

• Processed payments and assisted customers in selecting products.

• Managed stock and ensured proper labeling and display of merchandise.

• Supervised employees and managed restaurant operations in a family-owned business.

• Ensured accurate order processing, payments, and employee task management.

• Handled opening and closing duties, maintaining high service standards.

Coordinated with international clients for car rentals and facilitated vehicle transport across Sweden.

• Provided personalized consultations to customers on beauty products, helping them achieve their skincare and beauty goals.

• Attended courses on the latest beauty trends to maintain in-depth product knowledge.

• Processed payments and managed customer returns, ensuring high customer satisfaction.