SANDEEP VIKRAMAN NAIR
Framtidsvagen, 7c , Lgh 1307 ,Vaxjo
Summary
To grow with an emerging company, by productively using the skills that I has of have gained in the areas of Revenue management Pricing, Sales support, Leisure travel and Reservation and ticketing, towards the growth of the company, and to learn and enrich my competencies. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
22
22
years of professional experience
Work History
Sr.Pricing agent
Qatar Airways
Thiruvananthapuram , India
11.2014 - 06.2019
- Ensure that Qatar Airways has right price at right time, given competitive environment and tQatar Airways business needs.
- Analyze market and product comparison using tools like MIDT, E-smash, In-fare, and Galaxy
- Evaluating pricing requests based on t QR Pricing procedures, OAL practice, previous flight performance and future forecasting
- Working with sales teams to resolve any issues relating to pricing and distribution
- Studying station proposals for any special fare requests and obtain approvals from Head Office and ensure availability of fares as public/private
- Propose Cat25 /35 fares, corporate fares and co-ordinate with tariffs for filing of fares
- Updating of new product information related primarily to pricing
- Responding to agent queries that require expert pricing opinions and solutions
- Maintaining records of all deal approvals, competitors’ fares, other approvals/authorities for future reference
- Providing reports on daily loads, advanced booking profiles, route performance and utilization reports to Sales Force to keep them updated on load situation
- Providing intelligence reports on QR and other airline products/services/practices from newspapers and other channels and report any concerns to Commercial Manager and Sales Force
- Use of analytical tools to generate market share, revenue and sales data
- Coordination and submission of annual marketing activity plans and budgets
- Assist in develop sales and marketing plans, PLB contracts, sales/ Marketing reports, PLB monthly reports/ yearly reports
- Research and analyze individual markets and place QR in very visible in market and secure maximum market share of traffic on QR network
- Manage ADMs in AMS (Internal ADM managing system) and check for any discrepancies and update in system accordingly for revising or confirmation of ADMs.
Pricing agent / Sales support
Qatar Airways
Thiruvananthapuram, India
12.2012 - 10.2014
- Ensure that Qatar Airways has right price at right time, given competitive environment and Qatar Airways business needs
- Provide sales Manager and sales team with necessary market intelligence, reports, highlighting opportunities to improve, yields and market share
- Contribute in managing distribution channels and database for sales team, be local CRS contact person
- Use of analytical tools to generate market share, revenue and sales data
- Tracking and reporting of ROI on advertising, promotions, sponsorships and sales activities
- Coordination and submission of annual marketing activity plans and budgets
- Maintain records of all fare approvals and corporate contracts for future reference and audit purpose
- Provide maximum technical support of sales force to ensure increased awareness of Qatar Airways products and services
- Handling Group bookings
- Ensure that group policies are met while placing group request in system
- Negotiate with group desk for suitable fares which is competitive in market
- Ensure that deposits are collected timely and as per group policy
- Ensure groups are materialized as per Qatar airways policy, and no violations are made by travel agents
- Maintain good relation with trade partners and with group desk
- Assist trade partners with ADMs for clarifications and if required clarify with relevant department
- Handle inquiries, problems encountered by corporate/ agent and liaise with relevant department of head office, if required
- Research and analyze individual markets and place QR very visible in market and secure maximum market share of traffic on QR network
- Monitoring systems/ key accounts intranet for content/ QR presence/ competitor activities
- Assist in develop sales and marketing plans, PLB contracts, sales/ Marketing reports, PLB monthly reports/ yearly reports
- Prepare travel agency and corporate fare updates, policy changes, product updates and distribute via electronic and hard copy
- Prepare flyers and updates fare circular to trade and corporate accounts
- Makes and confirms reservations for passengers where necessary, record and process reservations made by phone/ fax/ email.
Reservation and ticketing agent
Qatar Airways
Thiruvananthapuram, India
09.2010 - 11.2012
- Providing expert knowledge and customer service to customers in relation to Qatar Airways products
- Efficient handling of phone and email enquiries and servicing of direct walk in guests to maximize key KPI’s and to contribute to the overall team revenue, yield and volume targets
- Handling ticketing, reissues, refunds, revalidations and check queues on a daily basis
- Complying with all reservation and ticketing policies and procedures and standards of customer service
- Assist all customers affected by a flight disruption with the aim of minimizing disruption and retaining the customer
- Attending to customer problems, escalating to higher levels as required
- Keeping self up to date on product, service, policies and procedures
- Render general administrative, reporting and processing task
- Handling agent’s queries related to fare quote, confirmation, re-issues and all other special requests
- Promote Qatar Holiday packages.
Reservation and ticketing agent
Qatar Airways
Kozhikode , India
06.2008 - 09.2010
- Working as a Reservation agent, my job function involve performing pre-flight checks, calculating refunds, performing tele-sales, handling direct passengers for their ticketing and reservation needs and perform other ticketing and reservation requirements and handling QR holidays and handling FFP customers for their travel needs and enroll new customers on the FFP program
- In additional to above mentioned functions, I have attained knowledge in sales support also.
Supervisor Ticketing and Reservation
Algosaibi Travels
Bahrain
01.2006 - 01.2008
- Handling company’s major Corporate clients such as Banks, foreign Embassies, and MNCs flight reservation, Hotel bookings , car bookings and any special assistance when required
- As a ticketing and reservation supervisor, my job responsibility was to service the corporate clients, monitoring and mentoring the reservation team, providing training to new staff, assigning their jobs, monitoring the ques, assisting and resolving customer complaints and coordinating with airlines for any special/group fares
- Providing sales support for the sales executives, Maintain and update customer profile, visiting corporate clients on timely basis, provide business leads for the sales team.
- Worked flexible hours; night, weekend, and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team-building activities to enhance working relationships.
Senior Ticketing and Reservation Officer
Algosaibi Travels
Bahrain
01.2002 - 01.2006
- Planned and coordinated any travel arrangements for various individuals, groups and companies, ensuring that client’s requirements were always fully met
- Provided great customer service, served as the first point of contact between the company and potential clients and resolved any problematic issues
- Displayed professionalism and excellent industry knowledge, maintained client documents and files, and executed various clerical tasks
- Ranked as the best employee of the year and exceeding all sales targets.
- Resolved various issues and discrepancies for customers.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Travel Consultant
Algosaibi Travels
Bahrain
01.2000 - 01.2002
- Coordinate transportation, accommodations and itineraries for domestic and international trips for clients based on clients’ needs, budgets and expectations.
- Develop client intake forms that enhance the ability to understand client requirements and led to a increase in customer satisfaction.
- Educated clients on travel requirements for international destinations, including visas, vaccinations, passports and customs
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Coordinated cruise bookings and land arraignments for leisure travelers.
Junior Ticketing and reservation staff
Algosaibi Travels
Bahrain
01.1997 - 01.2000
- Assisting the reservation team and worked as a supporting staff, during this time I have gained good knowledge in customer handling, GDS
- Travel consultant
- Coordinate transportation, accommodations and itineraries for domestic and international trips for clients based on clients’ needs, budgets and expectations
- Develop client intake forms that enhance the ability to understand client requirements and led to a increase in customer satisfaction
- Educated clients on travel requirements for international destinations, including visas, vaccinations, passports and customs
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
DIPLOMA - Standard Fare Calculation
INTERNATIONAL AIR TRANSPORT ASSOCIATION
DISTANCEDiploma - Advanced Fare Calculation
International Air Transport Association
No Degree - Commerce
M G Collage
Thiruvananthapuram, India1991
High School Diploma -
SMV
Thiruvananthapuram, India1989
Skills
- Advanced GDS Skills, Amadeus, Sabre
- Excellent analytical skill, Strong problem-solving, organizational, and multi-tasking skills
- Excellent detail for attention and listening skills
- Proficient in Microsoft office, especially in excel
- Excellent customer service aptitude
- Ability to learn new technology
- Stick with company policies when dealing with internal and external customers
- Take initiative to do additional responsibilities
- Fare and Fee Calculations
- Good team player
- Airline Regulations
- Loyalty Programs
- Corporate Travel
- Itinerary Planning
Languages
Malayalam
Native language
English
Proficient
C2
Swedish
Elementary
A2
Hindi
Elementary
A2
Timeline
Sr.Pricing agent
Qatar Airways
11.2014 - 06.2019
Pricing agent / Sales support
Qatar Airways
12.2012 - 10.2014
Reservation and ticketing agent
Qatar Airways
09.2010 - 11.2012
Reservation and ticketing agent
Qatar Airways
06.2008 - 09.2010
Supervisor Ticketing and Reservation
Algosaibi Travels
01.2006 - 01.2008
Senior Ticketing and Reservation Officer
Algosaibi Travels
01.2002 - 01.2006
Travel Consultant
Algosaibi Travels
01.2000 - 01.2002
Junior Ticketing and reservation staff
Algosaibi Travels
01.1997 - 01.2000
DIPLOMA - Standard Fare Calculation
INTERNATIONAL AIR TRANSPORT ASSOCIATION
Diploma - Advanced Fare Calculation
International Air Transport Association
No Degree - Commerce
M G Collage
High School Diploma -
SMV