Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Sammy Ismail Tjernström

Account Manager
Barcelona,M

Summary

Dynamic sales professional with over 5 years of experience in sales, customer service, relationship building, sales coaching and team leading.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work History

Account Manager

HP Store
Barcelona
09.2021 - Current
  • Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Devised strategies to perform at required goal level and achieve quarterly quota.

Team leader

Nordic Relations
Barcelona
10.2018 - 12.2020

Managed a team with 12 sales reps, I was responsible for the teams sales results, development, competitions at the office and also doing job interviews with potentially new employees

  • Meetings everyday (morning, lunch and afternoon) to help set up goals with the sales reps and also motivate them
  • Individual development talks every month
  • Trained and on-boarded all new employees
  • Helped out in customer service when needed, taking calls, answering e-mails and also online chat

Sales coach

Visgroup
Barcelona
05.2017 - 09.2018

Coached new and old sales reps with different sales methods, keeping a good spirit, while I still was doing sales myself too.

  • Coached a team of 8 people
  • I coached agents on how to treat a customer, analyze their way of talking and also close the deal
  • Managed to coach others while still maintaining a high volume of sales
    Helped out in the customer service when needed as well

Sales representative

Visgroup
, Barcelona
09.2016 - 04.2017

Advertisement sales for a lottery company with a commission based salary

  • Over 100 cold calls per day
  • Exceeded all of my sales goals every month
  • Won sales competitions were more than 4 different offices participated

Care worker

Kramfors kommun
05.2014 - 08.2016

I helped people with all aspects of their day to day living, including social and physical activities, personal care, mobility and meal times.


  • Monitored and assisted residents through individual service plans.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Ran errands for patients, did shopping and picked up other necessities.

Education

Business Economics

Ådalsskolan
Kramfors
08.2011 - 06.2014

Skills

Microsoft Excelundefined

Timeline

Account Manager

HP Store
09.2021 - Current

Team leader

Nordic Relations
10.2018 - 12.2020

Sales coach

Visgroup
05.2017 - 09.2018

Sales representative

Visgroup
09.2016 - 04.2017

Care worker

Kramfors kommun
05.2014 - 08.2016

Business Economics

Ådalsskolan
08.2011 - 06.2014
Sammy Ismail TjernströmAccount Manager