Hi, I’m
Sajid Hanif
Helsingborg,Skane
Summary
Tech-savvy Senior ERP Manager with 12 years of experience offering pivotal support for shaping organizational technology roadmaps and deployment. Talented at monitoring standards and objectives to support complex proposals and project launches. Detailed research and collaboration to share IT trends and develop business requirements and processes. Seasoned expert at devising informed recommendations to manage crucial technology planning and implementations.
Intelligent IT Manager with 8 year record of leadership experience in areas such as infrastructure development and management, application support and security optimization. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator and practiced influencer. Collaborates across functions to outline and achieve project targets. Skilled in building solid business solutions based on methodologies and engineering principles. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects.
Adept at improving security, operational processes and systems implementation procedures. Proficient in disaster recovery planning, emergency response, project mapping and training.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
years of professional experience
Work History
Inter IKEA Systems Service AB Malmo, Skane
Solutions Manager
05.2017 - Current
Job overview
- Developed and implemented solutions for clients to resolve their technological needs.
- Analyzed customer requirements and provided cost effective solutions to meet those needs.
- Managed the development, testing, deployment and maintenance of software applications.
- Created detailed documentation on system design specifications, test plans and user guides.
- Coordinated with cross-functional teams to ensure successful implementation of projects.
- Developed strategies for streamlining operations while maintaining quality standards.
- Collaborated with developers to ensure that product designs are aligned with customer requirements.
- Maintained up-to-date knowledge about current trends in technology industry.
- Analyzed and defined business requirements, processes and objectives to develop marketing, sales and service delivery enablement assets.
- Cultivated product and service roadmaps based on IT trends and organizational expectations.
- Managed the integration of existing systems with new ERP software.
- Provided technical support for troubleshooting issues related to ERP systems.
- Configured permissions based on user roles and responsibilities within the organization.
- Integrated third-party applications into existing enterprise resource planning systems.
Ghassan A Al-Sulaiman Co. Ltd. IKEA Saudi ArabiaJeddah, Makkah
Account Manager
12.2013 - 04.2017
Job overview
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Provided training and guidance to new Account Managers.
- Managed multiple accounts simultaneously while meeting deadlines.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Presented product features and advantages to potential customers during sales meetings.
- Solicited feedback from customers on their experience with products or services.
- Provided technical support to customers when needed.
- Built and maintained productive relationships with customers and internal partners.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Performed Gap Analysis to identify areas where existing solutions do not meet customer requirements.
- Conducted workshops with stakeholders to understand their needs and develop process flows for the ERP system.
- Coordinated with internal teams to ensure successful completion of projects within timeline and budget constraints.
- Supported users by providing technical assistance related to ERP application functionality during pre-production and post-production phases.
- Assisted clients in implementing best practices regarding business process reengineering activities related to the utilization of an ERP system.
- Created documentations outlining standard operating procedures for daily operations related to the usage of an ERP system.
- Identified opportunities for improvement within existing processes utilizing knowledge of industry standards and best practices.
BT Applied Technology Jeddah, Makkah
Senior ERP Consultant
04.2008 - 11.2013
Job overview
- Developed and implemented ERP solutions to streamline business processes.
- Conducted workshops, demos, and training sessions for end-users on the new ERP system.
- Provided technical support for users in troubleshooting issues with the ERP system.
- Prepared comprehensive project plans outlining tasks, deliverables, and timelines.
- Analyzed existing business processes and identified areas of improvement.
- Created and maintained detailed documentation related to the ERP implementation process.
- Monitored progress of projects against established milestones and adjusted as needed.
- Developed custom reports using SQL queries to meet user requirements.
- Integrated different software applications into a unified platform based on customer needs.
- Performed data migration from legacy systems into new ERP environment.
- Tested changes made to the system for accuracy prior to release.
- Assisted in developing strategies for long-term maintenance of the ERP system.
- Identified opportunities for streamlining operations through automation or improved workflow design.
- Provided guidance on best practices related to use of the ERP system.
- Worked closely with IT teams throughout all stages of development cycle including installation, configuration, testing and deployment.
- Defined and managed project implementation lifecycles clarifying deployment standards, managing resources and adhering to strict deadlines.
- Assessed and defined key business processes, policies and procedures with clients to provide tailored business support through product implementation.
- Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
- Analyzed user needs and software requirements to determine design feasibility.
- Identified opportunities for process improvements to decrease in support calls.
- Wrote user manuals and other documentation for roll-out in customer training sessions.
SAB International Holding Co.Jeddah, Makkah
IT Project Manager
03.2006 - 03.2008
Job overview
- Managed large-scale IT projects from conception to completion, ensuring all deadlines were met.
- Developed project plans that included timelines and deliverables, identified resources needed, and estimated costs for each project.
- Coordinated with stakeholders, customers, vendors, and team members to ensure successful implementation of projects.
- Provided technical guidance and support on software development lifecycle processes such as requirements gathering, design, coding, testing and deployment.
- Created status reports detailing progress against timeline milestones and budget constraints.
- Monitored progress of the project by tracking activities and resolving issues that arose during execution phase.
- Acted as a liaison between business users and technical teams in order to develop solutions that meet customer needs.
- Communicated regularly with stakeholders about project objectives, scope changes, timeline updates, resource allocation adjustments.
- Conducted meetings with team members to discuss project goals and objectives as well as assign tasks and responsibilities accordingly.
- Facilitated change control process to ensure efficient handling of requests related to scope modifications.
- Provided ongoing training and support for end users after launch of new systems or applications.
- Documented all processes involved in implementing IT projects according to industry standards.
- Assessed vendor capabilities prior to selection based on cost analysis data points such as price quotes and service level agreements.
- Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams.
- Led entire IT program, project and portfolio endeavors involving ERP project teams and Point os Sales development products.
- Led accounting system transformation to facilitate company growth.
- Created team objectives and roles with specific goals outlined for each individual.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Developed functional design documents for ERP modules such as Finance, Supply Chain Management, Point of Sales, Sales and Customer service returns and exchange.
- Performed Gap Analysis to identify areas where existing solutions do not meet customer requirements.
- Conducted workshops with stakeholders to understand their needs and develop process flows for the ERP system.
- Coordinated with internal teams to ensure successful completion of projects within timeline and budget constraints.
- Monitored user acceptance testing results to make sure all functions are working properly before going live with the solution.
- Supported users by providing technical assistance related to ERP application functionality during pre-production and post-production phases.
IKEA Saudi ArabiaJeddah, Makkah
IT Manager
02.2003 - 03.2006
Job overview
- Developed and implemented IT policies and procedures to ensure compliance with industry standards.
- Managed the installation, configuration, maintenance, and troubleshooting of network systems.
- Collaborated with other departments to develop innovative solutions for complex problems.
- Created detailed documentation for software, hardware, and network configurations.
- Monitored system performance and identified areas for improvement.
- Provided technical support to end users on a variety of issues.
- Trained staff members on various aspects of computer usage and software applications.
- Worked closely with vendors to negotiate contracts and select appropriate products or services.
- Coordinated disaster recovery plans to minimize downtime during system outages or malfunctions.
- Implemented strategies for improving customer service levels through enhanced use of technology.
- Analyzed user needs and developed specifications for new systems or modifications.
- Developed and maintained processes and technology roadmap to achieve business objectives.
- Supervised lifecycle processes pertaining to IT framework.
- Developed and implemented system lifecycle methodologies to produce systems of high quality.
- Delivered solution models and architectures to support business requirements, organization and industry standards.
- Recruited, trained and supervised IT department staff.
- Provided company users with tech support for IT problems and account maintenance.
- Managed backup, user account and helpdesk systems.
- Analyzed workflows and established priorities for daily operations.
Fuchs Petroleum Saudi Arabia Jeddah, Makkah
IT Manager
06.1996 - 06.2001
Job overview
- Developed and implemented IT policies and procedures to ensure compliance with industry standards.
- Managed the installation, configuration, maintenance, and troubleshooting of network systems.
- Collaborated with other departments to develop innovative solutions for complex problems.
- Configured and maintained routers, switches, firewalls, wireless networks and other network devices.
- Installed, configured, upgraded and troubleshot hardware components such as servers, PCs and printers.
- Provided technical support for local area networks, wide area networks and Internet connections.
- Performed data backup operations on a regular basis to ensure the security of critical information.
- Installed, tested and evaluated new systems, applications and patches.
- Created user accounts and managed access rights for users.
- Troubleshot application errors and provided technical support to end-users.
- Deployed operating systems upgrades and security patching in accordance with IT policies.
- Maintained inventory of hardware assets including servers, laptops, desktops.
- Coordinated with third-party vendors for resolution of incidents or provisioning services.
- Improved job tasks and mentored junior team members on best practices and standards.
- Supported, configured, maintained and upgraded customer networks and in-house servers.
- Set up, optimized and managed network equipment.
- Managed day-to-day storage equipment administration to promote optimal system asset application.
Education
University of Karachi Karachi Pakistan
Bachelor of Arts from Sociology
06-1990
Skills
- Software Development
- Sales Support
- Requirements Gathering
- IT Management
- Solutions Management
- Business Analysis
- Requirements Analysis
- Attention to Detail
- Problem-Solving Abilities
- User Support
- Analytical Skills
- Budget Control
- Team Collaboration
- Organizational Skills
- Problem-Solving
- Product Development
- Active Listening
- Adaptability
- Reliability
- Relationship Building
- Adaptability and Flexibility
- Effective Communication
- Professionalism
- Analytical Thinking
- Project Planning
- Problem-Solving Aptitude
- Agile Work Processes
- Project Coordination
- Department Management
- Teamwork and Collaboration
- Technology Integration
- Team Building
- Multitasking
- System Integration
- IT Service Management
- Technical Troubleshooting
- Technical Leadership
- Team Development
- Quality Assurance
- Network Administration
- Application Support
- Decision-Making
- Stakeholder Management
- Cross-Functional Team Leadership
- Project Scheduling
- Project Management
- Data Analysis
- Accounts Payable Understanding
- Fixed Assets Management
- Technical Documentation and Reporting
- Team Training
- Needs Analysis
- Customer Service
- Account Management
- Vendor Relations
- Proficient in Microsoft Dynamics ERPs
- LS Retail Point of Sales
Languages
Urdu
First Language
English
Proficient
C2
Arabic
Upper Intermediate
B2
Timeline
Solutions Manager
Inter IKEA Systems Service AB
05.2017 - Current
Account Manager
Ghassan A Al-Sulaiman Co. Ltd. IKEA Saudi Arabia
12.2013 - 04.2017
Senior ERP Consultant
BT Applied Technology
04.2008 - 11.2013
IT Project Manager
SAB International Holding Co.
03.2006 - 03.2008
IT Manager
IKEA Saudi Arabia
02.2003 - 03.2006
IT Manager
Fuchs Petroleum Saudi Arabia
06.1996 - 06.2001
University of Karachi
Bachelor of Arts from Sociology