Wilma
Rusul Al-Chalabi
Migration Assistant
Malmö
Summary
Experienced migration assistant with over three years of experience in Migrationsverket. Excellent reputation for resolving problems and improving customer satisfaction . Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level being a migration officer assistant position.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
The Swedish Migration Agency
migrationsverket
Malmö
03.2020 - Current
- Identified issues, analyzed information and provided solutions to problems.
- Worked with customers to understand needs and provide excellent service.
- Improved operations through consistent hard work and dedication.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Providing Customer Service; regarding permits, progress of cases, provide information about citizenship, working and studying in Sweden over the phone
- Providing decisions and information over the phone for priority cases to government sectors
Insurance Fund Agency
försäkringskassan
Malmö
06.2022 - 09.2022
- Led cases and analyzed data to identify opportunities for improvement.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Prepared variety of different written communications, reports and documents.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Customer Service Associate
CCC Nordic Elgiganten
Malmö
02.2018 - 06.2020
- Developed and actualized customer service initiatives to decrease wait times.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Informed customers about special promotions and provided detailed information for various products.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Dental Technician
KTS School Internship
Copenhagen
08.2014 - 09.2016
- Built and shaped wax teeth for patient replacements after reading and double-checking prescriptions and patient needs.
- Mixed porcelain and other materials for tooth molds used in offices and laboratories with high-quality and accurate results.
- Constructed artificial metal and porcelain teeth with attractive finishes and durable frameworks.
- Completed detailed models of patients' mouths to create accurate devices.
- Adhered to specifications to craft well-fitting appliances.
- Assisted functionality of completed models with help of apparatus mimicking human bite and adjusted devices to enhance performance.
Malmo District Court/ Judge
Juryman
Malmö
11.2011 - 06.2015
- Prepared written opinions to defend rationale of rulings and inform public of new legal precedent arising from case.
- Monitored court proceedings for adherence to legal procedures and rules by attorneys and litigants.
- Assisted in jury selection and provided instruction and guidance to jurors during proceedings.
- Reviewed pleadings, motions and evidence to assess admissibility and relevance to case.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Customer Service Associate
Media Markt
Malmö
01.2011 - 01.2012
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Dental Technician - Dentistry (Pre-Dentistry)
08.2013 - 09.2016
Removable Prosthodontics
balanced occlusion with attachments
form and color of teeth and gingiva
impression taking
partial dentures with and without attachments
orthodontic appliances
High School Diploma -
07.2006 - 07.2009
Skills
Processing
Assessment and decision taking
Management and privacy
Adminstration
Social skills
Communication
Team work
Analyzing and planning
Microsoft Office
Operating on Wilma
Cognitive Behavioral Therapy (CBT) expert
Gather software expertise
Empathetic and genuine
Shortening and lengthening lines
Software
E-arkivet
Microsoft office
Statens servicecenter
Timeline
Insurance Fund Agency - försäkringskassan
06.2022 - 09.2022
The Swedish Migration Agency - migrationsverket
03.2020 - Current
Customer Service Associate - CCC Nordic Elgiganten
02.2018 - 06.2020
Dental Technician - KTS School Internship
08.2014 - 09.2016
Cpenhagen's Technical School - Dental Technician , Dentistry (Pre-Dentistry)
08.2013 - 09.2016
Malmo District Court/ Judge - Juryman
11.2011 - 06.2015
Customer Service Associate - Media Markt
01.2011 - 01.2012
Pauli Gymnasium - High School Diploma,
07.2006 - 07.2009