Wilma
Rusul Al-Chalabi
Migration Assistant
Malmö
Summary
Experienced migration assistant with over three years of experience in Migrationsverket. Excellent reputation for resolving problems and improving customer satisfaction . Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level being a migration officer assistant position.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
The Swedish Migration Agency
migrationsverket
Malmö
03.2020 - Current
- Identified issues, analyzed information and provided solutions to problems.
- Worked with customers to understand needs and provide excellent service.
- Improved operations through consistent hard work and dedication.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Providing Customer Service; regarding permits, progress of cases, provide information about citizenship, working and studying in Sweden over the phone
- Providing decisions and information over the phone for priority cases to government sectors
Insurance Fund Agency
försäkringskassan
Malmö
06.2022 - 09.2022
- Led cases and analyzed data to identify opportunities for improvement.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Prepared variety of different written communications, reports and documents.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Customer Service Associate
CCC Nordic Elgiganten
Malmö
02.2018 - 06.2020
- Developed and actualized customer service initiatives to decrease wait times.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Informed customers about special promotions and provided detailed information for various products.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Dental Technician
KTS School Internship
Copenhagen
08.2014 - 09.2016
- Built and shaped wax teeth for patient replacements after reading and double-checking prescriptions and patient needs.
- Mixed porcelain and other materials for tooth molds used in offices and laboratories with high-quality and accurate results.
- Constructed artificial metal and porcelain teeth with attractive finishes and durable frameworks.
- Completed detailed models of patients' mouths to create accurate devices.
- Adhered to specifications to craft well-fitting appliances.
- Assisted functionality of completed models with help of apparatus mimicking human bite and adjusted devices to enhance performance.
Malmo District Court/ Judge
Juryman
Malmö
11.2011 - 06.2015
- Prepared written opinions to defend rationale of rulings and inform public of new legal precedent arising from case.
- Monitored court proceedings for adherence to legal procedures and rules by attorneys and litigants.
- Assisted in jury selection and provided instruction and guidance to jurors during proceedings.
- Reviewed pleadings, motions and evidence to assess admissibility and relevance to case.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Customer Service Associate
Media Markt
Malmö
01.2011 - 01.2012
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Dental Technician - Dentistry (Pre-Dentistry)
08.2013 - 09.2016
Removable Prosthodontics
balanced occlusion with attachments
form and color of teeth and gingiva
impression taking
partial dentures with and without attachments
orthodontic appliances
High School Diploma -
07.2006 - 07.2009
Skills
Processing
Software
E-arkivet
Microsoft office
Statens servicecenter
Timeline
Insurance Fund Agency - försäkringskassan
06.2022 - 09.2022
The Swedish Migration Agency - migrationsverket
03.2020 - Current
Customer Service Associate - CCC Nordic Elgiganten
02.2018 - 06.2020
Dental Technician - KTS School Internship
08.2014 - 09.2016
Cpenhagen's Technical School - Dental Technician , Dentistry (Pre-Dentistry)
08.2013 - 09.2016
Malmo District Court/ Judge - Juryman
11.2011 - 06.2015
Customer Service Associate - Media Markt
01.2011 - 01.2012
Pauli Gymnasium - High School Diploma,
07.2006 - 07.2009
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