Ruchir Sriwastawa
Stockholm
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
12
12
years of professional experience
Work History
Shift Manager
Velove Bikes AB
10.2022 - Current
- Responsible for sorting and loading packages for delivery for all the delivery bikers in the shift.
- Receiving and signing off the packages from the warehouse, to make sure everything is in place
- Making sure that all the delivery riders are loading their wagon as per the plan and leaving the hub on scheduled time.
- Assisting the riders with their issues during the shift.
- Making sure that the bikes as well as the hub is ready for the next day, with all bikes and equipments in working condition.
- Prepare the report for the day with all the details.
Customer Service Manager
Self Employed (Company Name- Travel Synonyms)
03.2014 - 11.2021
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
- Created customer support strategy to increase customer retention.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
Customer Service Representative
Indigo Airlines
06.2011 - 03.2013
- Handled Ticketing counter, to generate new bookings for walk-in customers at the airport.
- Handled check-in counter, to generate boarding pass and assist passengers with their check-in baggage.
- Handled boarding gate for smooth and systematic onboarding of passengers in the flight.
- Handled announcements for status uodates
Education
B. Sc ATHM - Airlines, Tourism & Hospitality Management
Punjab Technical University
India06.2011
High School Diploma -
SMt JDHSS Rampur Khurhuria Bhatni
India03.2007
Skills
- Reporting
- Strategic Forecasting
- Scheduling and Coordinating
- Hospitality Management
- Problem-Solving Techniques
- Energetic and Enthusiastic
- Verbal and Written Communication
- Inventory Control
Sports, Reading, Travel
I like to travel and indulge myself in some light reading. I also like to be active and play some sport now and then.,
Languages
Hindi
Native language
English
Proficient
C2
Swedish
Intermediate
B1
Timeline
Shift Manager
Velove Bikes AB
10.2022 - Current
Customer Service Manager
Self Employed (Company Name- Travel Synonyms)
03.2014 - 11.2021
Customer Service Representative
Indigo Airlines
06.2011 - 03.2013
B. Sc ATHM - Airlines, Tourism & Hospitality Management
Punjab Technical University
High School Diploma -
SMt JDHSS Rampur Khurhuria Bhatni
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