Roopak Ayikkara Kizhakkayil
IT Consultant
Lund
Summary
To acquire a responsible and challenging position in the field of Information Technology that will utilize my educational and technical expertise, expand my knowledge, and offer opportunities for professional and personal growth.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
2
2
Certificates
4
4
Languages
Work History
Desk Side and Technology Support Analyst
SNC-Lavalin
Dubai
07.2014 - 07.2022
- During this period, as a part of a global agreement I reported to CGI as a Senior IT
- Consultant)
- Tasks:
- Maintain health, capacity and security of servers, operating systems, and network & security devices
- Identifying, recommending, developing, implementing, and supporting stable, cost-effective technology solutions
- Maximizes network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and network optimization
- Undertake routine preventative measures and implement, maintain, and monitor network security
- Load and test operating system and application software releases and patches in development/test and production environments
- Monitor and manage the license provision for software distributed in the IT environment with specific server and database licensing responsibilities
- Provide in-depth computer troubleshooting, desktop, and network/phone connectivity support
- Ensure best practice in implementation approach, risk management and change control management as laid out in the service level agreement
- Implement Emergency Changes to recover services
- Address and resolve incidents and requests; log all incidents and requests, engage other resources or support resources, producing accurate and detailed documentation at the client and incident level
- Remote support to all the project site officers
- Creating User Accounts, Configuring User Profiles, creating local and Global
- Groups, Managing Account and Domain Controller
- Depth knowledge of computer Malware and its removal techniques
- Sharing Folders, Planning and Assigning NTFS Permissions
- Managing and configuring Avaya and Cisco Phone Systems
- Educating clients on computer use and security.
IT Support Engineer
Orton Middle East
Dubai
01.2013 - 06.2014
- Installing and configuration of operating systems and software
- Support for Extreme Network Switches
- Installing and configuration of Microsoft Office Packages
- IPhone, Android, Blackberry and Windows phone configuration
- Educating clients on computer use and security
- Help desk and virus removal
Senior Consultant
Sutherland Global Services
Kochi
08.2008 - 12.2012
- Worked for Symantec and AT&T)
- Sutherland Global Services is a multi-national business process outsourcing company that provides integrated customer support solutions for major global industry leaders
- Based in Rochester, New York, the company is one of the world’s largest business process outsourcing companies and employs over 30,000 professionals across 33 global delivery centres and business operations located in the United States, Canada, Mexico, Colombia, India, the Philippines, the United
- Arab Emirates, Bulgaria, Egypt, and the United Kingdom.
Education
Master of Science - Information Systems.
08.2022 - 06.2023
Bachelor of Science - Computer Science And Engineering.
08.2002 - 04.2007
Skills
TasksProviding Operating System support (Windows XP, Vista, 7, 8, 10 and Mac)Router / Modem configurationSpecializing in virus removalEmail configurationPrinter configurationProduct support such as Norton Antivirus, Norton Internet Security, Norton360(All versions) and all Symantec Enterprise productsAREAS OF EXPERTISEAnalytics Platform - KNIMEBackup Tools - Symantec Backup Exec, CommvaultData Visualization - Qlik, Power BIFirewall Solutions - SonicWALL, CheckpointOperating System - Windows, Mac, iOS, AndroidRemote Support Tools - LogMeIn, Bomgar, Any Desk, TeamViewerResearch Tools - Process Explorer, Hijack This, Autoruns, GMERSecurity Software - Symantec Enterprise, Norton, McAfee
Certification
CCNA (Cisco Certified Network Associate) Cisco ID: CSCO11395954
Timeline
Lund University - Master of Science, Information Systems.
08.2022 - 06.2023
Desk Side and Technology Support Analyst - SNC-Lavalin
07.2014 - 07.2022
IT Support Engineer - Orton Middle East
01.2013 - 06.2014
Senior Consultant - Sutherland Global Services
08.2008 - 12.2012
Anna University - Bachelor of Science, Computer Science And Engineering.
08.2002 - 04.2007