Ritwik Chatterjee
Gothenburg, Sweden
Summary
Experienced and self-motivated leader bringing forth valuable industry experience and a passion for management. Results oriented with a proven track record of working collaboratively with team members, customers and other stakeholders to achieve goals. 10 Years of management experience for a career spanning more than 17 years at different customer locations in North America, Sweden and India effectively driving projects from start to finish in a multicultural and diversified team set-up. Professional and clear communicator successful in managing efficiency while fostering healthy team environment to empower individuals deliver values to business.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Service Delivery Manager
Cognizant Technology Solutions
04.2019 - Current
- Attended staff and client meetings and served as liaison to manage service operations for account.
- Manged resource requirements, new service requirements and changes to scope.
- Managed critical situations and collaborated with IT and business stakeholders towards resolution.
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
- Produced consolidated service level reports that highlighted operational performance of support groups and overall engagement including key KPIs and metrics.
BI Support Lead
Cognizant Technology Solutions
04.2017 - 04.2019
- Had full ownership of daily production ETL batch and reporting.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Managed work prioritization and task allocation of any new developments and operational changes related to MSBI area.
- Provided deliverables within deadline and SLAs.
- Conducted periodic health checks of project and updated stakeholders accordingly.
- Engaged in account level forecast using R&R model.
BI Support Lead
Cognizant Technology Solutions
06.2015 - 03.2017
- Had full ownership of daily production ETL batch and reporting.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Managed work prioritization and task allocation of any new developments and operational changes related to SAP BO and Microstrategy area.
- Provided deliverables within deadline and SLAs.
- Conducted periodic health checks of the project and updated stakeholders accordingly.
- Engaged in account level forecast using R&R model.
Production Support Team Lead
Cognizant Technology Solutions
05.2014 - 06.2015
- Coordinated with other departments to maintain smooth and efficient product flow.
- Managed team of ten production associates, overseeing productive production processes and meeting all deadlines.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Resolved issues quickly to maintain productivity goals and SLAs.
- Evaluated existing production processes and identified areas for improvement.
- Managed internal operational standards and productivity targets.
- Implemented cost-saving initiatives to reduce production costs while maintaining high quality standards.
- Reviewed customer feedback and developed strategies to improve product quality.
- Managed delivery excellence initiatives including service audits and PMRs.
Project Manager
Cognizant Technology Solutions
01.2013 - 04.2014
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Provided detailed project status updates to stakeholders and executive management.
- Developed and initiated projects, managed costs, and monitored performance.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Monitored project progress, identified risks and took corrective action as needed.
- Reported regularly to managers on project budget, progress and technical problems.
- Developed and implemented project plans and budgets to ensure successful execution.
- Analyzed project performance data to identify areas of improvement.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Project Lead
Cognizant Technology Solutions
01.2009 - 12.2012
- Designed solution approach as per Business and System requirements.
- Interacted with Technical architects, Business SMEs and users to walkthrough the solution approach and obtain required sign-offs.
- Partnered with project team members to identify and quickly address problems.
- Developed and trained junior team members by leveraging industry experience to achieve optimal project strategy.
- Set up and managed team meetings.
- Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
- Planned, executed and promoted total of three projects in MSBI tech stack from 2009 to 2012.
Team Lead
Cognizant Technology Solutions
06.2008 - 01.2009
- Analyzed Crystal Reports and developed draft versions of Cognos Reports to act as framework for the rest of report migration.
- Prepared templates for various Testing artifacts to be leveraged and obtained necessary sign-offs.
- Directed and supervised team of ten individuals engaged in developing Oracle procedures and Cognos reports migrated from Sybase and Crystal reports respectively.
- Led audit related activities for the project.
Team Member
Cognizant Technology Solutions
08.2006 - 05.2008
- Designed and Developed Business Objects and Crystal XI reports per Business requirement.
- Created High Level Design and Low Level Design documents for developed reports.
- Created detailed Unit Test Case documents and provided walkthrough of testing performed to customer stakeholders.
- Maintained Quality & Audit related documents for the project.
Education
Bachelor of Technology - Electrical Engineering
Jalpaiguri Government Engineering College
Jalpaiguri, West Bengal, India07.2005
Skills
- Resource Management
- Project Planning
- Client Meetings
- Interdepartmental Collaboration
- Client Needs Assessment
- Technology Evaluations
- Project Implementation
- Continuous Improvement Projects
- Daily Operations Management
Accomplishments
- Best Speaker and Team in Inter District Debate Competition, 2000.
- Associate of the year, 2010.
Certification
- Certified Scrum Master (Member ID-000245562)
- 280 External LOMA
- Introduction to Oracle 9i – SQL (Paper Code - 1z0- 007)
Languages
Bengali
Native language
English
Proficient
C2
Hindi
Proficient
C2
Swedish
Beginner
A1
Timeline
Service Delivery Manager
Cognizant Technology Solutions
04.2019 - Current
BI Support Lead
Cognizant Technology Solutions
04.2017 - 04.2019
BI Support Lead
Cognizant Technology Solutions
06.2015 - 03.2017
Production Support Team Lead
Cognizant Technology Solutions
05.2014 - 06.2015
Project Manager
Cognizant Technology Solutions
01.2013 - 04.2014
Project Lead
Cognizant Technology Solutions
01.2009 - 12.2012
Team Lead
Cognizant Technology Solutions
06.2008 - 01.2009
Team Member
Cognizant Technology Solutions
08.2006 - 05.2008
Bachelor of Technology - Electrical Engineering
Jalpaiguri Government Engineering College
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