Summary
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Richard Roper

Gothenburg

Summary

Experienced Dynamics 365 and Power Platform Functional Consultant with 10 years experience in building and maintaining business processes that leverage data to overcome business challenges, drive efficiencies and free users to focus more on customer engagement/satisfaction and continual revenue growth. Previous sales and marketing experience coupled with a technical understanding of modern applications. Experience collaborating with the cross-functional requirements of Avinode sales, service, marketing and finance to deliver on shared goals, as well as a unique understanding of Avinode's business challenges and current applications landscape.

Work History

Senior Business Solutions Manager

Avinode Group
05.2019 - Current
  • Senior Administration of Dynamics 365 CE
  • Streamlining hundreds of business processes by identifying inefficiencies and implementing targeted solutions.
  • Implementation and integration of new and existing tools; Zendesk, Intercom, Power BI, DocuSign, Asana, Enjoy HQ, Gong.
  • Implementation, Documentation & End User Training on all new processes and integrations.
  • Managed cross-functional teams for successful project completion and client satisfaction.
  • Influenced positive change throughout the organization by promoting an atmosphere of innovation and continuous learning.
  • Promoted data quality to improve data driven initiatives in order to leverage low/no-touch processes and increased automation.

Systems Product Manager

Node4 Ltd
10.2015 - 04.2019
  • Designed and implemented CRM customizations to improve and streamline countless business processes.
  • Managed bulk data maintenance and implemented data fullness & accuracy initiatives
  • Built Power BI reports to support business goals and KPIs.
  • Implemented and maintained sales quoting and service provisioning provisioning.
  • Delivered user orientation and training associated with CRM processes and functions.
  • Collaborated with Dev Leads on integrations and cross-platform data requirements.

Marketing Activity Manager

Node4 Ltd
10.2014 - 10.2015
  • Implemented and managed campaign and lead processes in CRM.
  • Built custom dashboards and reports to monitor lead generation efforts.
  • Collaborated closely with other departments on joint projects, enhancing interdepartmental cooperation for more efficient operations overall.
  • Trained and supervised staff to consistently meet performance goals.

Business Development Manager

Node4 Ltd
05.2011 - 10.2014
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Represented company and promoted products at conferences and industry events.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
  • Managed accounts to retain existing relationships and grow share of business.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Streamlined internal processes by introducing innovative tools and technologies, enhancing overall operational efficiency.

Business Development Manager

Oaktree Technology Ltd
12.2010 - 05.2011
  • Maximized sales revenue by consistently meeting or exceeding monthly targets.
  • Conducted market research to identify new opportunities for product promotion and sales growth.
  • Developed innovative scripts that effectively communicated product benefits and features, resulting in higher conversion rates.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Represented company and promoted products at conferences and industry events.
  • Delivered exceptional results under tight deadlines by demonstrating adaptability in varying situations.

Account Manager

Oaktree Technology Ltd
06.2009 - 12.2010
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.

Marketing Executive

Oaktree Technology Ltd
01.2009 - 06.2009
  • Made average of 100 outbound cold calls per day.
  • Generated leads and established relationships with potential customers through outbound telephone calls.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Recorded contact information of customers and potential customers in internal database.
  • Enhanced lead generation through effective cold calling and persuasive sales pitches.
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Observed and learned changing customer requirements and adapted sales strategies as needed.
  • Implemented upselling techniques to increase revenue and move product.

Education

Higher National Diploma -

Dudley College of Technology

Skills

  • Dynamics 365 CE & Power Platform
  • Data Driven Automation & Processes
  • Problem Solving
  • Business Applications Administration
  • Requirements Gathering
  • Process Design & Implementation
  • Integrations & Data Connections
  • Dashboards & Reporting
  • Training & Documentation
  • Team Building and Motivation

Certification

  • Microsoft Certified: Power Platform Functional Consultant Associate - Microsoft, 04/2021, 03/2023, H746-7369
  • Foundational Support - Zendesk

Languages

English
Native language
Swedish
Upper intermediate
B2

Timeline

Senior Business Solutions Manager

Avinode Group
05.2019 - Current

Systems Product Manager

Node4 Ltd
10.2015 - 04.2019

Marketing Activity Manager

Node4 Ltd
10.2014 - 10.2015

Business Development Manager

Node4 Ltd
05.2011 - 10.2014

Business Development Manager

Oaktree Technology Ltd
12.2010 - 05.2011

Account Manager

Oaktree Technology Ltd
06.2009 - 12.2010

Marketing Executive

Oaktree Technology Ltd
01.2009 - 06.2009

Higher National Diploma -

Dudley College of Technology

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Richard Roper