Richa Richa
Örebro
Summary
Accomplished Product Manager with a proven track record at HHoya B.V., adept in corporate communications and customer relationship management. Spearheaded innovative product development and market strategies, driving significant technical solutions. Excelled in leadership and technical sales, achieving a notable increase in customer satisfaction and product portfolio expansion.
Overview
13
13
years of professional experience
Work History
Product Manager
HHoya B.V.
S-hertogenbosch, Netherland
11.2024 - Current
- Product planning and product marketing. This includes managing the product throughout the Product Lifecycle, gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, producers and customers to deliver winning products. Determine customers' needs and desires by specifying the research needed to obtain market information and technology development.
- Provide technical solutions to the customers.
- Provide formulation solutions to the customers.
- Global Product Regulations Research. Follow up and handle technical quality questions from customers. Arrange and plan lab research, and analyze test results.
- Maintain contact with the manufacturers to gather the required technical documentation and handle RFIs for the customers.
- Set up and plan supplier audits together with HHOYA Beijing and HHOYA B.V., Procurement, Sourcing, Quality, and Product Management team.
- Recommend the nature and scope of present and future product lines by reviewing product specifications and requirements.
- Assess the market by competitive benchmarking.
- Provide source data for the product portfolio, and define product marketing communication objectives.
- Set up product development programs by sourcing and marketing new products.
- Appraise new product ideas and/or product or packaging changes.
- Samples management, product data analysis, and product sales management.
Assistant Sales Manager
Eureka Analycal Services India Pvt. Ltd.
Remote
06.2020 - 11.2024
- Spearheaded market analysis and strategy formulaon, pinpointing trends and advocating for system enhancements
- Excelled in lead generaon and conversion through cold-calling and culvang robust client partnerships
- Craed and executed strategic sales iniaves, surpassing revenue goals
- Fostered synergy with marketing and product teams to unveil new business prospects and cater to customer requirements
- Drove a 15% upli in yearly sales revenue via dynamic account management and client retenon taccs
Senior Sales Support Execuve and Key account execuve
Eurofins Analycal Services India Pvt. Ltd.
Gurgaon
03.2016 - 06.2020
- Spearheaded account management for elite Fortune 500 clients, including Nestle and PepsiCo
- Streamlined client engagement from inial quong to order compleon and revenue recovery
- Drove sales performance by vigilantly overseeing client porolios and service excellence
- Leveraged industry trend insights to propose and advocate for product enhancements
- Directed high-impact projects with a steadfast commitment to superior service benchmarks
Operaonal and Quality Support Execuve
SGS India Pvt. Ltd.
Gurgaon
07.2014 - 03.2016
- Spearheaded the full cycle of sample tesng operaons, ensuring seamless client communicaon and delivery of high-quality services
- Expertly managed client interacons, report generaon, and invoicing, enhancing customer sasfacon and operaonal efficiency
- Monitored sales trends to inform and shape strategic business planning
- Diligently ensured the integrity of test reports and inspecon cerficates, upholding strict adherence to regulatory compliance before release to clients
Customer Relaonship execuve
Trigger Hospitality Pvt. Ltd.
Ghaziabad
05.2013 - 06.2014
- Expertly managed a diverse client porolio, culvang enduring relaonships via proacve engagement and tailored support
- Drove client sasfacon and retenon by execung strategic iniaves, yielding a 20% upck in repeat business
- Proacvely solicited and leveraged client feedback to idenfy improvement opportunies, consistently exceeding expectaons
- Earned recognion for outstanding customer service and unwavering commitment to achieving peak client sasfacon
Markeng Research Trainee
Mother Dairy Fruit & Vegetables Pvt. Ltd.
Delhi
05.2012 - 06.2012
- Analyzed Safal Tomato Ketchup's market compeon, product potenal, and customer sasfacon
- Conducted customer preference and market scope studies
- Mapped competor offerings, idenfying growth opportunies for Safal Tomato Ketchup
- Provided insights for product enhancement based on customer sasfacon and preferences
- Enhanced data collecon and analysis skills through surveys and customer interacons
- Improved communicaon and interpersonal skills while engaging with customers
- This internship honed my market analysis, data interpretaon, and communicaon abilies, contribung to my professional growth and skill set
Education
M.BA - Agri & Food Business
Amity University
Noida01.2013
Bachelor of Science - Biotechnology
CCS University
Meerut01.2011
Skills
- Corporate Communications
- Customer Relationship Management
- Leadership
- Account Management
- Project Management
- Time Management
- Technical Sales
- Technical knowledge
- Microsoft Word
- Relationship Management
- MFG/Pro (ERP)
- Negotiation
- Teamwork
- Problem solving
- Microsoft Excel
- Strategic thinking
- Microsoft PowerPoint
- Power BI, SAP,CRM, LIMS
References
- Sanjay Gurjar, Nordea Bank, Sanjay.gurjar87@gmail.com, +46 736295450
- Pallavi Raj, Eureka Analytical Services Pvt. Ltd. (Partner lab of GBA Germany group), Rajpallavi08@gmail.com, +91 8168464174
Internship
Marketing Research Trainee, Mother Dairy Fruit & Vegetables Pvt. Ltd., Delhi, Delhi, Delhi, 05/01/12, 06/30/12, Revamp the sales of Tomato Ketchup of Safal., Analyzed Safal Tomato Ketchup's market competition, product potential, and customer satisfaction., Conducted customer preference and market scope studies., Mapped competitor offerings, identifying growth opportunities for Safal Tomato Ketchup., Provided insights for product enhancement based on customer satisfaction and preferences., Enhanced data collection and analysis skills through surveys and customer interactions., Improved communication and interpersonal skills while engaging with customers., This internship honed my market analysis, data interpretation, and communication abilities, contributing to my professional growth and skill set.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Swedish
Upper Intermediate (B2)
B2
Accomplishments
- Received the "Outstanding Performance Award" every year during my tenure at Eurofins Analytical, in recognition of consistently exceeding performance expectations and contributing to company success.
Timeline
Product Manager
HHoya B.V.
11.2024 - Current
Assistant Sales Manager
Eureka Analycal Services India Pvt. Ltd.
06.2020 - 11.2024
Senior Sales Support Execuve and Key account execuve
Eurofins Analycal Services India Pvt. Ltd.
03.2016 - 06.2020
Operaonal and Quality Support Execuve
SGS India Pvt. Ltd.
07.2014 - 03.2016
Customer Relaonship execuve
Trigger Hospitality Pvt. Ltd.
05.2013 - 06.2014
Markeng Research Trainee
Mother Dairy Fruit & Vegetables Pvt. Ltd.
05.2012 - 06.2012
M.BA - Agri & Food Business
Amity University
Bachelor of Science - Biotechnology
CCS University
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