Renata Osorio
Stockholm
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional analytical & interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Operations Associate
Allihoop Group AB
Stockholm
05.2023 - Current
- Develop and implement operational procedures to ensure efficient workflow and optimize customer experience.
- Maintain accurate records of inventory, orders, and shipments.
- Resolve customer inquiries.
- Implement process improvements that result in increased productivity.
- Management of customer data and bookings
- Stakeholder Management
Social Media Manager & Restaurant Team Leader
Chelas
Stockholm
02.2022 - 06.2023
- Created engaging content for Instagram and Facebook.
- Prepared monthly calendar to manage online content across multiple platforms.
- Used editing and graphic design tools to create content and visuals for social channels.
- Customer Success Management
- Training new employees
- Managing restaurant bookings
Social Media Marketing Intern
Renbloc
Stockholm
05.2021 - 12.2021
- Developed content for Instagram
- Focused on growing social media presence through engaging content and using data and customer insights to guide the process.
- Scheduled content for publication on social media at ideal times.
Education
Professional Certificate - Google Project Management
Coursera
Online02-2024
Bachelor of Science - International Business And Politics
Stockholm University
Stockholm06-2022
Skills
- Operations Management
- Process Improvements
- Verbal and written communication
- Relationship Building
- Workload prioritization
- Team Support
- Project Management
- Stakeholder Management
- Key Performance Indicators
- Database Management
- Operational Reporting
- Customer Service
Languages
Spanish
First Language
English
Proficient (C2)
C2
Swedish
Upper Intermediate (B2)
B2
Timeline
Operations Associate
Allihoop Group AB
05.2023 - Current
Social Media Manager & Restaurant Team Leader
Chelas
02.2022 - 06.2023
Social Media Marketing Intern
Renbloc
05.2021 - 12.2021
Professional Certificate - Google Project Management
Coursera
Bachelor of Science - International Business And Politics
Stockholm University
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