Summary
Overview
Work History
Education
Skills
Timeline
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Remus Ungureanu

Remus Ungureanu

Turnaround Coordinator
Märsta,Stockholm

Summary

Dedicated and experienced Airport Ground Staff professional with over a year in providing exceptional customer service, ensuring efficient baggage handling, and facilitating smooth ramp operations and another four years of experience in the customer service field. Proven ability to manage high-pressure situations with professionalism and poise. Strong team collaborator with excellent communication and organizational skills, adept at multitasking and problem-solving in a fast-paced airport environment. Committed to maintaining the highest standards of safety and compliance, with a keen eye for detail and a passion for enhancing passenger experiences. Fluent in multiple languages and well-versed in airport management systems, bringing a blend of technical proficiency and cultural sensitivity to support diverse passenger needs.

Overview

7
7
years of professional experience
1
1
year of post-secondary education
5
5
Languages

Work History

Airport Ground Staff - Turnaround Coordinator

Aviator
Arlanda, Stockholm
03.2023 - Current
  • Assisted passengers during check-in, ensuring a smooth and efficient process.
  • Verified travel documents, including passports, visas, and boarding passes.
  • Provided information on flight schedules, delays, and airport facilities.
  • Resolved passenger issues and complaints with professionalism and empathy.
  • Oversaw the safe loading and unloading of baggage and cargo.
  • Operated baggage handling systems and ensured compliance with weight restrictions.
  • Coordinated with security personnel to handle lost or damaged baggage.
  • Ensured proper aircraft parking, securing, and safety procedures.
  • Monitored ground equipment and vehicles for operational efficiency.
  • Liaised with cabin crew, flight operations, and airport control for seamless operations.
  • Facilitated boarding processes, including priority boarding and special assistance services.
  • Utilized airport communication systems to update passengers on gate changes and delays.
  • Adhered to all airport safety regulations and protocols.
  • Conducted regular safety inspections of equipment and facilities.
  • Participated in emergency response drills and procedures.

Site Supervisor

NPN Bygg
03.2020 - 02.2022
  • Oversaw personnel safety and efforts at work site.
  • Maintained records and logs of work performed and materials and equipment used.
  • Worked with personnel and managers to meet strict timelines.
  • Identified and eliminated safety risks through additional training.
  • Oversaw personnel safety and efforts at work site
  • Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions

Assistant

Bridge 77
04.2017 - 03.2020
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.

Education

High School Diploma -

Technological High School
Iasi, Romania
04.2001 -

Swedish Language

ABF Stockholm
Stockholm
02.2022 - 02.2023

Skills

  • Customer Service Excellence:

  • Ability to deliver high-quality customer service in a fast-paced environment

  • Skilled in handling difficult or irate passengers calmly and professionally

  • Problem-Solving:

  • Adept at quickly identifying issues and implementing effective solutions

  • Team Collaboration:

  • Strong team player with the ability to work collaboratively with diverse groups

  • Technical Proficiency:

  • Experience with airport ground handling equipment and machinery

  • Proficient in using Word, Excel, Powerpoint

  • Time Management:

  • Excellent time management skills, able to prioritize tasks effectively

  • Ability to work efficiently under tight schedules and deadlines

  • Attention to Detail:

  • High level of accuracy in verifying passenger information and handling baggage

  • Keen eye for detail in safety checks and compliance procedures

  • Multilingual Abilities:

  • Fluency in multiple languages to assist international passengers

  • Adaptability and Flexibility:

  • Able to adapt to changing situations and work schedules

  • Willingness to work irregular hours, including nights, weekends, and holidays

  • Communication Skills:

  • Effective verbal and written communication skills

Timeline

Airport Ground Staff - Turnaround Coordinator

Aviator
03.2023 - Current

Swedish Language

ABF Stockholm
02.2022 - 02.2023

Site Supervisor

NPN Bygg
03.2020 - 02.2022

Assistant

Bridge 77
04.2017 - 03.2020

High School Diploma -

Technological High School
04.2001 -

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Remus UngureanuTurnaround Coordinator