Overview
Work History
Education
Certification
Timeline
Generic

Róbert Káli

..........................................
Tallinn

Overview

6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

Senior IT Support Engineer

Kuehne + Nagel International AG
3 2023 - Current
  • Reworking and debugging existing internal support tools written in Java, Python, PHP and JavaScript. Currently working on reworking perl script to python.
  • RHEL server maintenance, including patching, automating and troubleshooting.
  • Automating repetitive tasks or adding new features to internal support tools. Including RT to ELK transmission and automation platform creation. Looking for fields for further improvements.
  • Dealing with script/server related ad-hoc tasks.
  • Assisting colleagues to investigate complex support cases.
  • I also kept the main responsibilities of the previous position.

IT Support Engineer

Kuehne + Nagel International AG
04.2021 - 03.2023
  • Providing solutions for technical issues happening during shipment lifecycle by investigating, writing PL/SQL hotfixes or creating bug report for developers.
  • Providing functional clarifications for Business Units checking application code base, Detailed Functional Specification and querying databases.
  • Analyzing information exchanges between system nodes using Elasticsearch logging interface communications (XML, JSON).
  • Writing and scheduling SQL reports on designated RHEL server based on bussines requirements.
  • Monitoring the system and coordinating application related incidents.
  • Providing on-call to deal with critical cases and high impact incidents during out of office hours.

Senior Service Center Analyst

Capgemini
09.2020 - 02.2021
  • Providing Tier 2 IT support to (non-) technical users.
  • Resolving diverse range of technical issues across multiple systems.
  • Creating basic scripts in Powershell to avoid repetitive or monotonous tasks.



Service Desk Analyst

Capgemini
02.2018 - 08.2020
  • General first line analyst tasks, mainly troubleshooting end users' workstations.

Education

Ph.D. - Economic History PhD

University Of Debrecen
Debrecen, Hungary
09.2014 -

Certification

Cisco Certified Network Associate

Timeline

IT Support Engineer

Kuehne + Nagel International AG
04.2021 - 03.2023

Cisco Certified Network Associate

03-2021

Senior Service Center Analyst

Capgemini
09.2020 - 02.2021

Service Desk Analyst

Capgemini
02.2018 - 08.2020

Ph.D. - Economic History PhD

University Of Debrecen
09.2014 -

Senior IT Support Engineer

Kuehne + Nagel International AG
3 2023 - Current

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Róbert Káli..........................................