Ranjith Reddy Maram
Hyderabad
Summary
Results-driven Business Analyst with HCLTech, skilled in data analysis and team collaboration. Enhanced business processes through gap analysis and optimization strategies. Proven ability to train and support teams, fostering a culture of continuous improvement. Proficient in Microsoft Azure and adept at resolving complex technical issues, ensuring high customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Analyst
HCLTech
04.2022 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
Technical Specialist
HCLTech
12.2019 - Current
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Completed troubleshooting and diagnostics on company resources.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
Technical Support Engineer
Cognizant Technologies
03.2014 - 11.2019
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Education
Master of Science - Information And Computer Systems
University of East London
London01-2008
Skills
- Data analysis
- Requirements gathering
- Team collaboration
- Microsoft Office Suite
- MECM
- Intune
- Imaging
- Autopilot
- Microsoft Azure
Certification
- [Area of certification] Training - [Timeframe]
Languages
English
Advanced (C1)
Timeline
Business Analyst
HCLTech
04.2022 - Current
Technical Specialist
HCLTech
12.2019 - Current
Technical Support Engineer
Cognizant Technologies
03.2014 - 11.2019
Master of Science - Information And Computer Systems
University of East London
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