Yara Shaer

• Handled patient inquiries and conducted performance surveys for clients in the USA, ensuring quality service and issue resolution

• Oversaw a team of 32 educators and trainers, ensuring program goals were met effectively
• Evaluated and aligned STEM-focused educational initiatives for children aged 7-12 with developmental standards
• Designed strategic plans and prepared critical reports for UNHCR, ensuring seamless communication and program compliance
• Provided constructive feedback to enhance team performance and engagement

• Supervised and evaluated programming workshops for children, ensuring alignment with age-appropriate standards and educational goals
• Collaborated with educators to assess program effectiveness and implement improvements
• Promoted creativity and technical engagement by supporting initiatives that introduced foundational coding concepts and robotics to young learners

• Translated critical documents and reports between Arabic and English, ensuring accuracy and cultural sensitivity
• Contributed to evaluations and assessments for international aid and development projects

• Delivered comprehensive English language instruction, including IELTS preparation and business communication
• Supervised graduation projects and provided targeted feedback for university-level students

Led the design and deployment of Läkar-VoRAI, a secure AI chatbot to automate NGO reporting through voice interaction and GPT-4 integration.( As a graduation project).

Connected Azure Speech Services, OpenAI, and Power BI to enable field agents to upload reports by voice and receive automated insights.

Trained internal teams on using Microsoft Copilot and LM Chatbot tools; created internal guides for non-technical users.

Ensured GDPR-compliant implementation using Azure AD and local storage practices.

Actively exploring further integration with Power Platform for automated workflows and document insights.