RAMESH C BOOPATHY
Västerås
Summary
Experienced professional with a strong background in IT/OT service delivery and global client support, complemented by a solid foundation in HR and talent management. Skilled in managing IT infrastructure, applications, and troubleshooting while ensuring seamless integration with business operations. Known for collaborating across global teams to meet diverse client needs, enhancing business performance, and driving continuous improvement. Actively progressing in Swedish language skills to better integrate with local teams.
Overview
1
1
Certification
Work History
Workforce Management Professional – IT Manager
IBM India Pvt. Ltd.
- Led global IT/OT support initiatives, collaborating with teams across multiple regions, delivering solutions to clients in sectors such as manufacturing, energy, and technology
- Managed IT/OT environments, ensuring effective troubleshooting, application support, and infrastructure maintenance to enhance operational efficiency and minimize disruptions
- Acted as the primary point of contact for client IT/OT issues, managing incidents and escalations in alignment with business objectives
- Drove process improvements, reducing incident resolution time by 25% and increasing client satisfaction through optimized service delivery
- Supported the integration of IT/OT solutions for clients in various global locations, ensuring smooth service transition and operational continuity
- Led change management processes, including the adoption of new IT systems to modernize infrastructure and improve business processes
- Collaborated with stakeholders to ensure alignment between business needs and IT service delivery
- Key Projects:
- Supported a global manufacturing client in Europe and APAC, ensuring smooth integration of IT/OT solutions and minimizing downtime
- Led a cloud migration project for a North American client, improving scalability and system performance by 20%
- Overseeing recruitment, talent acquisition, and workforce management processes to ensure timely placement of top talent in IT/OT and other sectors
- Successfully managed large-scale workforce planning initiatives, ensuring alignment with organizational goals and business needs
- Designed and implemented training programs aimed at enhancing employee development and improving performance outcomes across multiple regions
Education
MBA -
Madurai Kamaraj University
Master of Philosophy (MPhil) - Computer Science
Madurai Kamaraj University
MCA -
St. Peter Engineering College
Skills
- IT/OT Integration & Service Delivery
- Global Client Support & Stakeholder Management
- Incident & Escalation Management
- IT Infrastructure & Applications Support
- Change Management & Process Optimization
- Manufacturing Operations & IT/OT Solutions
- Talent Acquisition & Workforce Management
- Cross-Functional Collaboration & Problem Solving
- Microsoft Office Suite
- ServiceNow
- SAP
- Maximo
- Cloud Infrastructure (AWS, Azure)
- IT/OT Systems Integration
- ITSM
- Cybersecurity
- Troubleshooting
- Change Management
Certification
- IBM Certifications, Automation Compass, Enterprise Design Thinking Practitioner, Consumer Products Jumpstart, Watson Speech to Text
- Swedish Language Course, B1 Level (ongoing)
Accomplishments
- Improved IT service delivery processes, resulting in a 25% reduction in incident resolution time and enhanced client satisfaction.
- Awarded IBM Manager's Choice Award and Eminence and Excellence Award for outstanding contributions to IT service delivery and client satisfaction.
Timeline
Master of Philosophy (MPhil) - Computer Science
Madurai Kamaraj University
MCA -
St. Peter Engineering College
Workforce Management Professional – IT Manager
IBM India Pvt. Ltd.
MBA -
Madurai Kamaraj University
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