Work preference
Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Rahul Roy
Open to work

Rahul Roy

Work preference

Desired job title

Global Client Service ManagerBank Operations SpecialistDental Surgeon

Work Type

Full time

Location preference

HybridRemote
Open to relocation: Yes

Salary range

45000/yr - 120000/yr

Important to me

Career advancementWork-life balanceCompany culturePersonal development programmesHealthcare benefitsWorking remotely option

Summary

Results-driven banking and treasury operations expert with over 5 years of experience in liquidity management, cash operations, and team leadership within European financial markets. Open to relocation for full-time opportunities in the UK and Europe.

Overview

1
1
Language
5
5
years of professional experience

Work history

Global Client Service Manager

SEB
Vilnius, Lithuania
03.2024 - Current
  • Liquidity & Cash Operations: Managed end-to-end treasury processes including daily liquidity management, account servicing, and high-value payment processing for multinational corporate clients across Sweden and the Baltics, ensuring optimal cash flow management.
  • Stakeholder & Escalation Lead: Served as primary contact and first point of escalation for CFOs, Treasurers, and Finance Directors, resolving complex cash-related inquiries and operational discrepancies under time-sensitive constraints, enhancing client satisfaction and trust.
  • Risk & Continuity Management: Supported Business Continuity Planning (BCP) and ensured adherence to currency deadlines and operational risk standards across cross-functional teams, safeguarding operational integrity.
  • Process Optimization & AI Tools: Drove digital onboarding and process optimization initiatives, leveraging digital and AI-enabled efficiency tools to enhance overall client experience in cash and liquidity management.

Bank Operations Specialist

SEB
Riga, Latvia
08.2021 - 02.2024
  • Supervisory Leadership: Took on formal team lead responsibilities, managing daily workflow coordination, employee performance, and capacity planning for a key operational team.
  • Team Development & Coaching: Oversee onboarding, training programs, and ongoing performance coaching for team members, fostering high accuracy and increasing project completion rates.
  • Regulatory & Cash Controls: Managed complex regulatory, tax reporting, and withholding tax reclaim processes for the Finnish market, ensuring zero-defect compliance and risk reduction.
  • Operating Standards: Maintained and updated team operating procedures, ensuring operational consistency and alignment with internal audit and compliance standards.

Dental Surgeon

Self-employed
, India
09.2014 - 07.2019
  • Operational Management: Directed daily clinic operations, resource allocation, and workflow planning in a high-pressure, time-critical environment.
  • Digital Transformation & QA: Implemented an electronic records system and designed quality assurance protocols, reducing operational errors, improving service quality, and generating measurable efficiency gains.

Education

Internship Program - Economic Modeling and Evaluation in Health Care

Riga Stradins University
Latvia

Internship Program - Harvard Business Review

Riga Stradins University
Latvia

Bachelor of Dental Surgery - Dentistry

Coorg Institute of Dental Sciences
India

Skills

  • Liquidity & Cash Operations: Liquidity Management, Nostro & Cash Flow Positioning, Time-Critical High-Value Payments, Currency Deadlines & FX/Interest Volatility Awareness
  • Leadership & Supervision: Team Lead Experience, Workflow Oversight, Operational Coaching & Training, Standard Operating Procedures (SOPs), First Point of Escalation
  • Risk & Stakeholder Management: Operational Risk Mitigation, Complex Discrepancy Resolution, Relationship Management (Treasurers, CFOs, Counterparts)
  • Systems & Digital Tools: Microsoft Excel & Office Suite, AI-Enabled Efficiency Tools, Business Continuity Planning (BCP), Digital Process Optimization

Languages

English
Proficient (C2)

Timeline

Global Client Service Manager

SEB
03.2024 - Current

Bank Operations Specialist

SEB
08.2021 - 02.2024

Dental Surgeon

Self-employed
09.2014 - 07.2019

Internship Program - Economic Modeling and Evaluation in Health Care

Riga Stradins University

Internship Program - Harvard Business Review

Riga Stradins University

Bachelor of Dental Surgery - Dentistry

Coorg Institute of Dental Sciences
Rahul Roy