Summary
Overview
Work History
Education
Skills
Professional Development
Corecapabilities
Additional Information
Interests
Timeline
Generic
Qki Morgan

Qki Morgan

Digital Countries Development Leader
Södra Sandby

Summary

Dynamic business professional with a proven track record in leadership, communication, and team management. Known for adaptability and consistently delivering strong results while building lasting relationships. Driven by a strong sense of integrity, committed to continuous improvement and creating a positive work environment for all.

Overview

21
21
years of professional experience
2007
2007
years of post-secondary education
4
4
Languages

Work History

Digital Countries Development Leader

IKEA IT AB
02.2023 - Current
  • Responsible for driving the collection, consolidation, and prioritization of countries' digital needs within assigned domains
  • Built strong relationships with countries through clear communication and understanding, ensuring transparency and clear outcomes.
  • Created and implemented processes and tools to address coworker needs, actively scaling effective local solutions for global use.
  • Facilitated and drove for resolution of digital needs and issues, providing insights and context to central stakeholders to identify optimization opportunities
  • Constantly sought opportunities for cross-collaborations between countries and global team to enhance alignment and synergy in digital solutions


Support Implementation Specialist/Service Manager

IKEA IT AB
06.2019 - 01.2023
  • Supported the implementation and rollout of CFB & BOT, led Hypercare for the Ireland SAP rollout, and managed services for BOT Cluster 1.
  • Drove the end-to-end digital support model, fostering close collaboration with digital, business functions, vendors, and the GBO organization.
  • Refined methodologies to balance support and cost, introducing a new format to reduce Hypercare costs.
  • Supported the transition of the BOT Program to the Digital organization and vendor transition


Team Manager

IKEA ITSD
07.2017 - 05.2019
  • Led employee relations through communication, coaching, training, and development.
  • Cultivated strong relationships and established efficient communication with responsible countries.
  • Collaborated with cross-functional departments towards common goals.
  • Evaluated performance and trained team members, enhancing work quality and motivation.

Senior Sales Executive

Musson Jewellers
11.2013 - 01.2015
  • Supported Store Managers in daily operations and coordinated with various departments.
  • Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
  • Exceeded sales targets by effectively managing a diverse portfolio of products and services.
  • Created prospect rapport by approaching leads and cultivating strong business relationships through sales.

2IC & Repair Supervisor

Hardy Brothers Jeweller
08.2012 - 11.2013
  • Responsible for end-to-end operations in the absence of the store manager, including reporting profit and loss statements, administering the weekly pay run, managing store shrinkage, and leading the team to achieve operational excellence.
  • Established strong relationships with clients, addressing concerns promptly to maintain long-term partnerships.
  • Mentored junior staff members, providing guidance on best practices in repair techniques and equipment handling.

General Manager

Oatlands House Function Centre
02.2006 - 11.2011
  • Drive the success of a small-medium sized business by overseeing daily operations, spearheading business development, and executing strategic plans.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.

Waitress / Customer Service (PT)

Oatlands House Function Centre
11.2003 - 02.2006

Education

Bachelor of Business - Economic & Finance

University of Western Sydney

NSW HSC - undefined

Meriden Anglican School

Skills

  • Self-Motivation
  • Adaptability and Flexibility
  • Problem-Solving Aptitude
  • Decision-Making
  • Multitasking Abilities
  • Cross-Functional Teamwork
  • Relationship Building
  • Stakeholder Communication
  • Reliability
  • Continuous Improvement

Professional Development

  • Scrum Master, Scrum Master course China, 2019
  • Certificate IV in Business (Frontline Management), Vision Training Institute, 2009
  • Responsible Service of Alcohol, TAFE, Northern Sydney Institute, 2003

Corecapabilities

Leadership
Led and developed diverse teams, supervising, and ensuring all members contribute to our goals.

Relationship Management
Built strong, mutually beneficial relationships with various stakeholders and clients, quickly developing productive partnerships to meet tight deadlines.

Customer Focus
Supported diverse client and supplier needs, delivering high-quality solutions for memorable events.

Communication
Excellent verbal and written communication skills, frequently commended for clear and concise presentations to stakeholders and team members.

Task Management
Effectively managed multiple tasks concurrently under tight deadlines, systematically breaking down tasks to ensure completion.

Additional Information

I'm an adventurous foodie who believes that exploring different cuisines is like a journey through culture and history. My active lifestyle, inspired by my energetic 10-year-old son and sporty husband, keeps me motivated and dynamic. Having lived in four countries, I bring a global perspective and adaptability to everything I do. Whether it's trying a new dish or tackling a new challenge, I'm always ready for the next adventure!

Interests

Baking

Reading

Cooking

Travelling

Timeline

Digital Countries Development Leader

IKEA IT AB
02.2023 - Current

Support Implementation Specialist/Service Manager

IKEA IT AB
06.2019 - 01.2023

Team Manager

IKEA ITSD
07.2017 - 05.2019

Senior Sales Executive

Musson Jewellers
11.2013 - 01.2015

2IC & Repair Supervisor

Hardy Brothers Jeweller
08.2012 - 11.2013

General Manager

Oatlands House Function Centre
02.2006 - 11.2011

Waitress / Customer Service (PT)

Oatlands House Function Centre
11.2003 - 02.2006

NSW HSC - undefined

Meriden Anglican School

Bachelor of Business - Economic & Finance

University of Western Sydney
Qki MorganDigital Countries Development Leader