Pushpa Kumari Govathoti
Sollentuna, Stockholm
Summary
Associate with good interpersonal communication skills with expertise in improving the User Experience. Drive to get the issues resolved at the earliest possible and reduce lead times. Mindset to retrospect continuously, identify and improve the Ways of working.
Overview
2
2
years of professional experience
Work History
Operator
In-Solutions Global Limited
02.2006 - 02.2008
- Worked as Support Engineer in handling the Credit card issues with the users
- Coordinated with the Engineering (L2) team on the issues raised and ensured the issues were resolved at the earliest
- Involved in retrospection and to propose improvements that could reduce the lead times in issues resolving
- Service minded and committed over the assigned work
- End to End ownership mindset in supporting the users until the issues are resolved
Education
Master of Science - Computers
Andhra University
India04.2004
Skills
- Punctual and Reliable
- High availability & Service mindset
- Proactive & Ownership mindset
- Good at driving trend analysis , retrospections and deriving improvements
- Improving User Experience
Language Skills
- Swedish - Completed SFI C and pursuing D
- English - Fluent in reading, writing and Speaking
- Telugu - Fluent in reading, writing and Speaking
- Hindi - Fluent in reading, writing and Speaking
Timeline
Operator
In-Solutions Global Limited
02.2006 - 02.2008
Master of Science - Computers
Andhra University
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