Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Preeti Saproo

Preeti Saproo

11036, Backvägen 3 , Solna Stockholm

Summary

Dedicated professional with over 17+ years of experience in IT\Telecom field related to Training development and delivery, Project Management, Network Planning & optimization and Operation & Configuration Management. Offers hands-on experience of GSM, GPRS, 3G, LTE, 5G Technologies with expertise in delivering trainings on 4G/ 5G Packet Core products. Have extensive knowledge of Learning and Development principles and practices to shape course content development with proven ability in effective Project & Process Management.

Overview

19
19
years of professional experience
4
4
Certification

Work History

Learning Services Specialist - 5G Core

Ericsson Sweden
09.2022 - Current
  • Design and deliver 4G/5G Packet Core training products such as 4G/5G EPC Signaling, 5G Core Concepts, SGSN-MME Configuration & Troubleshooting, SGW/PGW/UPF Operation and configuration, DSC Operation & Configuration, AAT for 5G Core etc. to Ericsson internals as well as global customers.
  • Delivered trainings to Orange France, Mobistar Belgium, MTN South Africa, MCel Mozambique, Telefonica Helsinki, Telefonica London, KPN Netherlands, Orange Cameroon and Orange Senegal and many other Ericsson customers.
  • Stay current with industry trends and best practices, ensuring continuous relevance of training content.
  • Develop comprehensive training programs for a diverse range of learning styles (ILT/VCT/WBL/eLectures), resulting in improved customer satisfaction.
  • Design interactive workshops and hands-on activities for enhanced participant engagement.
  • Develop course content on latest Packet Core technology and product releases for the Global market using different LPD tools and templates.
  • Support Portfolio sales and solution engagement by involving different Market areas.
  • Collaborate with internal teams & customers to identify skill gaps and tailor training programs, accordingly, boosting overall competence build-up.
  • Improve employee performance by designing and implementing effective training programs.
  • Evaluate the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Collaborate on internal global learning team initiatives and process improvements

Learning Services Project Manager

Ericsson India Global Services
01.2017 - 08.2022
  • Conduct LS projects for development of training programs and ensure timely delivery of high-quality learning products within the planned budget.
  • Collaborate with stakeholders to define project scope, goals, and deliverables aligned with business objectives.
  • Prepare project proposals, budgets, schedules, status reports, presentations, and other documents required for successful project management.
  • Create and maintain the Learning Services SharePoint Project site with the latest project status & updates.
  • Execute & direct project toll gate processes & maintain project plans for successful completion within planned budget and on time.
  • Conduct risk assessments to identify potential issues and develop contingency plans accordingly.
  • Evaluated vendor proposals to select best-fit partners for various projects based on cost-effectiveness, quality assurance measures, and timeline commitments.
  • Improve project efficiency by streamlining communication and implementing agile methodologies.·
  • Manage cross-functional teams to ensure timely delivery of high-quality deliverables.
  • Enhance stakeholder satisfaction with effective communication and proactive management of expectations.
  • Release and publish the developed Learning Products in the Learning Services owned and associated physical and informal databases.
  • Support Project Management Office (PMO) in all Learning Product Development related matters, such as methods, processes, tools and developing digital trainings.

Packet Core Instructor

Ericsson India Global Services
06.2012 - 12.2016
  • Developed and delivered 3G/4G Packet Core training products to Ericsson internal teams & global customers.
  • Enhanced team performance through the implementation of targeted technical skill development trainings.
  • Evaluated training effectiveness by gathering employee feedback for continuous improvement.
  • Promoted knowledge sharing across the organization by creating collaborative learning environments and resources.
  • Provided virtual training and online presentations.
  • Developed Assessment Questionnaire based on Bloom's Taxonomy for Ericsson Technical Certification for ETCP(ETCP) Bootcamp and various courses.

Senior Engineer - Network Consulting

Ericsson India Pvt Ltd
06.2008 - 05.2012
  • Lead and supervised a team of 5 MIS Engineers to achieve all targets & quality standards for Bharti Key Account for entire North hub (Punjab, J&K, Haryana & Himachal Pradesh)
  • Ensured all KPIs for Core networks such as Successful Call Ratio (SCR), Call Completion Ration (CCR), PDP Success rate, Paging Success Rate (PSR), Pload for GSM & GPRS networks of Airte defined by customer & TRAI are met.
  • Monitored and improved KPI's
  • Optimized network efficiency by traffic forecasting and planning network expansions.
  • Enhanced network performance by POI, Ater, A link, Gb link, VAS, CC interface optimization & capacity augmentation.
  • Reviewed performance of switches and provided improvement plan to make congestion free traffic flow.
  • Driven new service implementation within the circle like APRBT, Gb over IP, 3G ICR Project
  • Improved client satisfaction by providing comprehensive support and tailored solutions for their unique networking needs.
  • Reduced downtime through proactive monitoring of network infrastructure, identifying potential problems before they escalated.

Process Consultant and Quality Facilitator

Ericsson India Pvt Ltd
09.2007 - 05.2008
  • Improved process efficiency by identifying bottlenecks and implementing solutions.
  • Driven process implementation across all Bharti M&O and ensure conformation of the laid down processes.
  • Developed and implemented new processes to optimize operational performance.
  • Handled Change Requests & Trouble Tickets SLA & life cycle management in GNOC.
  • Established work instructions for internal departments
  • Collaborated with cross-functional teams to identify areas for process improvement.

NSS Configuration Engineer - NOC

Ericsson India Pvt Ltd
07.2006 - 09.2007
  • Enhanced system performance by optimizing configuration settings and implementing best practices.
  • Execute the activities related to maintaining and developing the equipments in the NSS Network for CS Core (MSC, BSC, SGSN, GGSN, HLR).
  • Assuring service continuity according to set KPIs.
  • Perform network related administration activities like Charging files output backup, System backup (CP, SP, AP) of all AXE & WPP nodes on optical disks regularly.
  • Worked on SS7 signaling system e.g. Signaling definitions, link creation, route creation, traffic initiation and traffic routing (C7, PRA & R2).
  • Assist investigation teams in conjunction with major disturbances and failures or other serious systems problems as also to work for emergency support.
  • Performed root cause analysis of recurring problems in system configurations, implementing long-term solutions that addressed underlying issues rather than symptoms alone.

Fault Management Engineer - NOC

Ericsson India Pvt Ltd
11.2005 - 06.2006
  • Enhanced system performance with proactive alarm monitoring and maintenance of network elements.
  • Improved network stability by providing Ist level of support for site & switch related issues in Airtel circles.
  • Trouble Ticket Management through Ericsson Resolution tool
  • Prioritize H/W faults within required time frame along with analysis solution and report for the same.

Trainee Engineer R&D

HPL Socomec Pvt Ltd
02.2005 - 11.2005
  • Assisted in the design of Electronic Energy Meters, resulting in higher quality outputs and better client satisfaction.
  • Software development for Electronic Energy Meters using C, C++ and Assembly Language.
  • Worked on Microchip controller (PIC12F629, 16F630) and Atmel Controller (89C51RD2)
  • Supported senior engineers in research and development activities, leading to innovative solutions for complex engineering challenges.

Education

Bachelors of Engineering - Electronics

Dr. D. Y. Patil Institute of Engineering & Tech
Pune
06.2004

Skills

  • Cloud Computing
  • 5G Core
  • Virtual EPC
  • Cloud Native Architecture & applications
  • Kubernetes & Containerization
  • TCP/IP, routing, telecom protocols (SS7/Sigtran, Diameter, S1-AP, PFCP, GTP, HTTP),
  • Training Delivery
  • Learning and Development
  • Project Management
  • Team Leadership
  • Process Improvement
  • Network design & optimization
  • Problem-solving abilities
  • Interpersonal skills
  • Presentation Skills
  • Fast Learner

Certification

  • Dale Carnegie Certified Trainer
  • Ericsson Certificated Associate – 5G Core
  • Ericsson Certified Professional – 5G Packet Core and Policy
  • Ericsson Certified Associate - Ericsson Cloud
  • PMP Training in Ericsson
  • Architecting on AWS

Timeline

Learning Services Specialist - 5G Core

Ericsson Sweden
09.2022 - Current

Learning Services Project Manager

Ericsson India Global Services
01.2017 - 08.2022

Packet Core Instructor

Ericsson India Global Services
06.2012 - 12.2016

Senior Engineer - Network Consulting

Ericsson India Pvt Ltd
06.2008 - 05.2012

Process Consultant and Quality Facilitator

Ericsson India Pvt Ltd
09.2007 - 05.2008

NSS Configuration Engineer - NOC

Ericsson India Pvt Ltd
07.2006 - 09.2007

Fault Management Engineer - NOC

Ericsson India Pvt Ltd
11.2005 - 06.2006

Trainee Engineer R&D

HPL Socomec Pvt Ltd
02.2005 - 11.2005

Bachelors of Engineering - Electronics

Dr. D. Y. Patil Institute of Engineering & Tech

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Preeti Saproo