PREETHA EVANGELYNE RAJAN
Learning & Development
Stockholm
Summary
Results-driven Learning & Development professional with 8+ years of experience leading training programs and enhancing employee performance across global organizations. Proven track record of improving training effectiveness by 97%, managing cross-functional teams of 12+ specialists, and delivering SCORM-compatible learning solutions. Expert in instructional design, change management, and data-driven training optimization with extensive experience in LMS management and stakeholder engagement.
Overview
13
13
years of professional experience
5
5
Certification
Work History
Engagement Program Training Lead
Workshop The Consumer Experience Agency
08.2024 - Current
- Spearheading the development and delivery of comprehensive training materials, including SCORM-compatible modules, for diverse retail programs.
- Conducting in-depth product research to craft authentic and relevant training content, ensuring high levels of product knowledge.
- Managing and optimizing Learning Experience Paths (LXP) to enhance user experience and monitor training efficacy.
- Collaborating with creative teams to produce engaging and visually compelling training resources.
- Keeping abreast of the latest learning and development trends to refine and advance training methodologies.
- Fostering teamwork across departments to align training initiatives with organizational goals.
- Applying data analytics to assess training impact and drive continuous improvement in program delivery.
Site Training Manager
Amazon India Development Center Pvt Ltd
09.2019 - 12.2022
- Orchestrated launch and training localization for multiple regions (EMEA, Middle East and Far East), ensuring 100% support volume and on-time go-live dates.
- Oversaw regional training initiatives, notably the India ATM (Associate Transaction Monitoring) New Hire project, driving an 87% surge in ATM audit accuracy.
- Headed a high-performance team of 12 specialists, directing 11 projects and achieving a remarkable 97% overall performance improvement since 2020, resulting in a 41.6% conversion rate and 5 promotions.
- Formulated and expanded global learning development certification workshops covering leadership, change management, communications, negotiations, coaching, and counseling.
- Collaborated cross-functionally to analyze staffing needs and deliver training support to meet customer/client requirements.
- Spearheaded recruitment and training for new hires, ensuring a 97% on-time delivery rate and meeting 2022 New Hire performance goals.
- Launched projects to enhance diversity, including unconscious bias training, mentorship, and commercial leader development for 8+ leaders, resulting in a 22% increase in diversity employee development through the Auxiliary Training program.
Site Training Lead
Amazon India Development Center Pvt Ltd
01.2018 - 08.2019
- Effectively oversaw the launch of the Training Matter Experts Program in the India region, surpassing all program goals and ensuring complete coverage for 34 new hire classes from May to July 2021.
- Showcased expert training facilitation skills and provided mentorship to junior training specialists in effective facilitation and planning techniques.
Global Training Academy Trainer
Amazon India Development Center Pvt Ltd
04.2015 - 12.2017
- Significantly contributed to the VCC team's expansion, certifying 44 senior associates and ensuring on-time support for 220 associates, achieving a +6% WoW impact.
- Successfully conducted blended learning, including instructor-led and virtual classes and programs for global selling, covering new hires, cross-training, continuing education, and refreshers.
- Managed the upload of 36 New Hire and Upskill Class records to the Learning Management System (LMS), including trainee surveys, quizzes, and test data.
- Ensured effective logistics and a conducive learning environment, providing comprehensive testing result reports.
- Maintained seamless communication with business owners, trainers, site managers, and management to ensure timely and resource-efficient training.
- Proactively monitored and addressed new hire attrition risks, flagging performance, skills, or behavioral concerns during training.
- Demonstrated expertise in facilitating, planning, implementing, and assessing blended learning, completing in-house accreditation, and conducting teachback/observation sessions.
Senior Technical Account Management Associate
Amazon India Development Center Pvt Ltd
04.2012 - 03.2015
- Assimilated and optimized 26+ training materials to enhance learning effectiveness and reduce repeat errors, resulting in a 98% conversion of new hires within the Ramp period.
- Successfully cleared the certification process and earned the role of Subject Matter Expert, showcasing in-depth knowledge and expertise in the relevant subject area.
- Effectively managed time, leading to a 92% increase in independent work efficiency, while strictly adhering to departmental resources, policies, and procedures.
- Proactively aided team members with over 127 escalated contacts contacts, fostering a collaborative team environment and supporting colleagues to enhance Seller satisfaction.
- Exceeded performance metrics, consistently achieving 92% or higher in quality, productivity and first contact resolution as a Seller Support Associate.
- Achieved the title of 'Best Performer' for 3 consecutive months in 2012, demonstrating consistent excellence and outstanding performance.
- Identified trends and raised over 18 GEMBA issues, 7 Kaizen ideas using logical reasoning and data interpretation skills, to drive streamlined operations and enhance Seller support processes.
- Collaborated with Customer Service, Merchant Investigations, and Payments teams to resolve Seller's issues, resulting in 63% improved resolution times and customer satisfaction levels.
Education
Bachelor of Arts - Travel & Tourism Management
Jyoti Nivas College (Bangalore University)
Skills
- Change management strategies
- Proficient in learning management systems
- Creative problem solving
- Project management with Asana
- Critical thinking abilities
- Business strategy integration
- Proficient in agile frameworks
- Strategic implementation planning
- Cross-functional collaboration
- Workshop curriculum creation
- Project execution management
- Experience in lean practices
- JIRA project management
- Tableau data visualization
- User engagement strategies
- Needs assessment expertise
- Commitment to continuous learning
- Stakeholder relationship management
- Performance assessment strategies
- Critical questioning techniques
- Analytical problem solving
- Learning experience design
- Employee engagement
- Qualitative research analysis
- Effective communication
- Virtual training
- Coaching and mentoring
- Train-the-trainer
- Employee onboarding
Certification
- #IamRemarkable Certified Facilitator 2023-05-01 To 2023-07-01
- Degree Elementaire: Elementary French Alliance Francaise 2003-08-01 To 2004-01-01
- Level 3 Certificate in Teaching English as a Foreign Language (TEFL) (The TEFL Academy) (RQF) 2023-04-01 To 2023-05-01
- Certified Auxiliary Program Facilitator: Facilitation Amazon Development Center, Ltd 2015-04-01 To 2023-08-01
- AWS Certified Cloud Practitioner (CLF-C01) LinkedIn Learning 2023-05-01 To 2023-05-01
- APTD Credential and CPTD Credential from ATD Global, 2018-06-01 To 2021-08-21
LANGUAGE
English
Native or Bilingual
French
Limited Working
Swedish
Elementary
Timeline
Engagement Program Training Lead
Workshop The Consumer Experience Agency
08.2024 - Current
Site Training Manager
Amazon India Development Center Pvt Ltd
09.2019 - 12.2022
Site Training Lead
Amazon India Development Center Pvt Ltd
01.2018 - 08.2019
Global Training Academy Trainer
Amazon India Development Center Pvt Ltd
04.2015 - 12.2017
Senior Technical Account Management Associate
Amazon India Development Center Pvt Ltd
04.2012 - 03.2015
Bachelor of Arts - Travel & Tourism Management
Jyoti Nivas College (Bangalore University)
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