Pinki Pathak
Stockholm
Summary
- Over 13 years of experience as a Technical Lead specializing in leading and optimizing complex Enterprise Content Management (ECM) ecosystems
- Expertise in ECM tools including OpenText xECM, SER Doxis4, and SharePoint
- Deep knowledge of integrating structured and unstructured data with SAP for secure and efficient workflows
- Proficient in data analytics and reporting using PL SQL to drive informed decision-making
- Recognized for a proactive, solution-driven mindset with strong ability to align IT infrastructure with business objectives
- Proven track record of driving digital transformation, compliance, and data-informed strategies across enterprises
Overview
14
14
years of professional experience
1
1
Certification
Work History
Consultant
Tata Consultancy Services
06.2015 - Current
Vattenfall
Technical Lead
01.2022 - Current
- Led a high-performing technical support team, managing escalations and resolving complex system and integration issues across Enterprise Content Management platforms (Doxis4, OpenText Archive Center, SharePoint), achieving 100% SLA compliance.
- End-to-end execution of the SAP archiving project, ensuring alignment with data retention policies and compliance requirements.
- Worked on change management and continuous process improvement initiatives, driving user adoption of new systems, achieving measurable productivity gains, and delivering cost optimization.
- Expertise in IT architecture and development, delivering high-impact system enhancements and process automation solutions.
- Designed and deployed a machine learning model within the ECM platform to automate invoice processing, improving accuracy, reducing manual effort.
- Worked closely with multiple Generation units (hydro, wind, heat, and nuclear) and Customer & Sales teams to deliver IT solutions that improved operational efficiency, enhanced cross-team collaboration, and supported strategic business goals.
NiSource US
Archiving Expert
07.2020 - 12.2021
- Designed and implemented enterprise-grade archival solutions for both live and historical data using ECM tools for SAP.
- Ensured effective records management in alignment with compliance requirements and data retention policies.
- Executed data migration from SharePoint to OpenText Content Server, ensuring data integrity, maintaining metadata, and enabling seamless user transition with minimal downtime.
ABB Global
Technical Lead
01.2019 - 07.2020
- Developed and deployed an enterprise ECM solution by integrating & customizing OpenText Content Server with SAP systems.
- Automate creation of Business Workspaces to streamline SAP-driven content management processes.
- Created a Standard Operating Procedure (SOP) documents to establish IT process frameworks and governance standards.
GE HealthCare Sweden
Project Lead
07.2016 - 12.2018
- Led a cross-functional team in designing and customizing workflows using O-Script, ensuring alignment with business requirements, compliance standards, and stakeholder expectations.
- Executed the development and maintenance of real-time reporting tools, incorporating process improvements to enable end-to-end visibility into document lifecycle and workflow performance.
- Led continuous collaboration and change management initiatives between technical teams and business stakeholders, ensuring sustained alignment and the successful delivery of project outcomes.
Manila Water
OpenText XECM & SAP Integration
06.2015 - 06.2016
- Installed and configured OpenText Content Server 10.5, Archive Server, Enterprise Library, and OTDS with SQL server database.
- Performed query optimization, and implemented indexing strategies to ensure high availability and responsiveness.
IBM India Pvt Ltd
02.2012 - 05.2015
National Grid
Solution Analyst/Developer
02.2012 - 05.2015
- Developed dynamic web forms using HTML and JavaScript to support form-driven workflows.
- Delivered 24/7 production support and managed incidents through ServiceNow and HP Service Manager, ensuring high availability, minimal downtime, and robust failover support
Education
B Tech With Honours - Information Technology
Gautam Buddha Technical University
07-2011
Skills
- ECM Platforms: OpenText xECM, SharePoint, SER Doxis4, SER DCES, Info Archive, Office365
- Database: SQL Server,Oracle
- Data Analytics: SQL, PL SQL
- Soft Skills: Strategic Communication, Negotiation &
Objection Handling, Team Collaboration , Continuous Learning & Market Awareness
Certification
- Extended ECM for SAP Solutions Business Administrator
- Electric Industry Operations and Markets
- ECM Content Server Business Administrator Certificate
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Vattenfall
Technical Lead
01.2022 - Current
NiSource US
Archiving Expert
07.2020 - 12.2021
ABB Global
Technical Lead
01.2019 - 07.2020
GE HealthCare Sweden
Project Lead
07.2016 - 12.2018
Consultant
Tata Consultancy Services
06.2015 - Current
Manila Water
OpenText XECM & SAP Integration
06.2015 - 06.2016
IBM India Pvt Ltd
02.2012 - 05.2015
National Grid
Solution Analyst/Developer
02.2012 - 05.2015
B Tech With Honours - Information Technology
Gautam Buddha Technical University
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