Pernilla Åstrand

• Administrator for the Social Administration responsible for meetings with customers & clients who visit the Welfare Sector. Receive deliveries to the of,ce- inform and refer visitors to the right place and be responsible for orders to the various areas- invoicing- ,Financial management- ,Financial management- vehicle management.Worked well in a fast:paced inviroment with other team members to achieve results.Systems:Microsoft Office- Triserva- Agresso- Zenit- Personec P.
• Prepared reports on various projects for management review.
• Created presentations using Microsoft PowerPoint for senior management team members.
• Answered telephones to take messages or redirect calls to appropriate colleagues.
• Checked office stock to determine supply levels and maintain inventory.
• Provided general administrative support to staff members.

• Responded to customer complaints with professionalism and offered suitable solutions or requested assistance of supervisor.
• Responded to customer inquiries via email, telephone, or in person.
• Supported sales team members to drive growth and development.
• Maintained schedule of class assignments to meet deadlines.
• system:Dynamics 365, Linkonline, 1409, Status,

• Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
• Performed post-sales follow-up with customers to ensure satisfaction.
• Used CRM database to track referral and appointment data.
• Recruited, hired and trained new hires to optimize profitability.
• Developed relationships with key accounts to increase sales volume.
• Established relationships with potential new clients.
• Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
• Booking system:Amadesu.Linkonline.MS Office

• Matched orders with invoices and recorded required information.
• Created various documents and handled correspondence and memos to assist supervisor.
• Greeted customers, answered account questions and resolved complaints.
• Provided administrative support to the finance department, such as filing documents and responding to queries.

Responsibility for the administrative department Central cash register

Medical travel

Booking system: Amadeus, Agresso,Sam3001. Aleris, PMO, Elvis, Svea,

BeShed.Invoicing, Scanning of documents, Archiving.

• Participated in regular team meetings and in-house training sessions to boost group effectiveness.
• Collaborated with other departments to coordinate services for patients.
• Responded promptly to inquiries from patients seeking assistance or clarification on their cases.

Enrollment of patients, scanning of documents,mail handling, enrollment of new Swedes. Work close to Head of Unit,Doctors,Nurses, help patients with healthcare issues ,

Responsibility at reception.