Paula-Yosha-Kachina Moerbeek Karp
Trondheim
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Insurance Claims Specialist
IF
01.2023 - Current
- Evaluated and settled complex insurance claims in strict timeframes.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Increased productivity by streamlining claim processing procedures and implementing time-saving technologies.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
- Collaborated effectively with cross-functional teams to resolve complex cases involving multiple lines of business within the organization.
- Upheld a high level of accuracy by consistently double-checking figures, data entries, calculations, before finalizing any settlement documents or payments.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
Promoter
Bona Dea OÜ
04.2019 - Current
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Identified interested and qualified customers to provide potential customers with additional information regarding product.
- Boosted product sales by conducting engaging product demonstrations and highlighting key features.
- Generated customer interest through effective communication and persuasive selling techniques.
- Increased brand awareness by promoting products at various events, trade shows, and retail locations.
- Educated customers on product benefits, resulting in increased loyalty and repeat purchases.
Call Center Representative
Terviseamet
09.2021 - 02.2022
- Improved patient satisfaction by efficiently handling inbound calls and addressing their medical concerns.
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
- Promoted patient retention by building rapport during interactions and providing compassionate assistance throughout the call.
- Demonstrated adaptability by quickly learning new software systems used for managing patient accounts and medical information.
- Prioritized urgent matters while multitasking, ensuring that critical issues were addressed promptly and accurately.
Student Physical Therapist
Kuressaare Haigla
06.2021 - 08.2021
- Enhanced patient outcomes by utilizing evidence-based therapeutic interventions and exercise programs.
- Improved patients'' functional mobility through the implementation of individualized treatment plans.
- Reduced pain levels in patients by applying manual therapy techniques, such as soft tissue mobilization and joint mobilizations.
- Educated patients on injury prevention strategies and home exercise programs, empowering them to take charge of their own health.
- Documented patient progress accurately and thoroughly in accordance with regulatory requirements and best practices.
- Evaluated patient progress regularly, adjusting treatment approaches as needed to ensure optimal results.
- Implemented therapeutic modalities, including electrical stimulation and ultrasound treatments, to aid in pain relief and tissue healing processes for various conditions.
Nursing Staff Member
Tartu Ülikooli Kliinikum
01.2021 - 04.2021
- Improved patient care by implementing evidence-based practices and individualized nursing interventions.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Educated patients on self-care techniques and preventative measures for optimal health outcomes.
- Maintained aseptic environments by adhering to infection control policies and procedures.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Education
Bachelor of Science - Physical Therapy
Tartu Tervishoiu Kõrgkool
Tartu, Estonia06.2023
High School Diploma -
Gustav Adolf Grammar School
Tallinn, Estonia06.2019
Skills
- Conflict Resolution
- Active Listening
- Time Management
- Computer Literacy
- Claims Investigation
- Organizational Skills
- Decision Making
Interests
Dancing, reading, learning languages, gym, handicrafts, yoga, poetry, self-improvement
Additional Information
Licence: B-category
Languages
Estonian
Native language
English
Upper intermediate
B2
Swedish
Upper intermediate
B2
Norwegian
Elementary
A2
Timeline
Insurance Claims Specialist
IF
01.2023 - Current
Call Center Representative
Terviseamet
09.2021 - 02.2022
Student Physical Therapist
Kuressaare Haigla
06.2021 - 08.2021
Nursing Staff Member
Tartu Ülikooli Kliinikum
01.2021 - 04.2021
Promoter
Bona Dea OÜ
04.2019 - Current
Bachelor of Science - Physical Therapy
Tartu Tervishoiu Kõrgkool
High School Diploma -
Gustav Adolf Grammar School
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