Paula Kaptelija
Summary
Detail-oriented logistics and customer service professional with hands-on experience in ferry and freight operations at Stena Line. Skilled in coordinating bookings, managing transport-related documentation, and resolving operational issues in fast-paced environments. Strong communicator with the ability to handle high workloads efficiently. Seeking a remote role in logistics, operations, or coordination.
Overview
6
6
years of professional experience
Work History
Check-in & Customer Service Agent
Stena Line
11.2023 - Current
- Managing daily passenger and freight bookings in an international ferry logistics environment
- Communicate with customers and internal teams regarding bookings, delays, and documentation
- Maintain accurate data in booking and logistics systems
- Handle high-volume inquiries while maintaining service quality and efficiency
- Support operational workflow between departments(customer service, port operations)
Customer Service Operator
Cinamon Operations Latvia SIA
07.2021 - 06.2023
- Delivered high-qiality customer service in a fast-paced environment
- Managed ticketing systems, customer calls and requests
Waitress
Fronda LV SIA(Strike Pizza)
01.2020 - 05.2020
- Provided customer service and order handling
- Worked under pressure during peak hours
Education
Liepāja Secondary School No.5
01-2019
Skills
- Logistics coordinator and transport operations
- Booking and reservation systems
- Customer support(Multichannel)
- Problem solving and issue resolution
- Data entry and documentation accuracy
- Time managment and multitasking
- MS Office(excel, outlook, word)
Languages
Russian, Latvian
First Language
English
Advanced
C1
Timeline
Check-in & Customer Service Agent
Stena Line
11.2023 - Current
Customer Service Operator
Cinamon Operations Latvia SIA
07.2021 - 06.2023
Waitress
Fronda LV SIA(Strike Pizza)
01.2020 - 05.2020
Liepāja Secondary School No.5