Ossian Villbrand
Gothenburg
Summary
Results-driven Software Engineer with a strong background in data analytics and a proven track record of leveraging technology to drive impactful solutions. With 6 years of teamwork experience and exceptional communication skills honed through interactions with shareholders, I bring a unique perspective from my technical background in industrial technology. My dedication to lifelong learning and passion for data, technology, and science is demonstrated through my robust 9-year work ethic. Adept at utilizing Agile and Scrum methodologies, I thrive in dynamic environments, consistently delivering measurable improvements in efficiency, productivity, and customer satisfaction.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Customer Relationship Officer
Securitas
03.2021 - 06.2021
- Cultivated positive community relations through consistent engagement efforts
- De-escalated potentially risky situations, ensuring the safety of staff and customers
- Honed judgment skills by effectively assessing customer needs and concerns
- Identified user pain points through app and OS usage analysis, contributing to improvement efforts.
- Educated customers about company regulations options and processed purchases.
- Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
Process Operator
ST1 Refinery Internship
02.2020 - 05.2020
- Facilitated clear communication and seamless knowledge transfer within the team
- Thrived in a fast-paced environment, demonstrating excellent adaptability and time management skills.
- Contributed to a safe working environment by strictly adhering to safety guidelines and reporting potential hazards.
Cashier
Kiosk
07.2017 - 08.2017
- Delivered exceptional customer service in a high-traffic environment, consistently receiving positive feedback from customers.
- Exemplified customer-centricity by resolving 60 customer daily inquiries with a 100% resolution rate.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
Distributor
Swedish Direct Advertising
6 2015 - 5 2017
- Achieved a 99.9% delivery accuracy rate while distributing 450 flyers weekly, demonstrating exceptional attention to detail and reliability.
- Optimized route planning and time management to ensure timely flyer delivery.
- Increased customer satisfaction by providing exceptional service and support to distributors.
Education
Bachelor of Science - Applied IT
05.2021 - 05.2024
Exchange study of elective courses -
08.2023 - 05.2023
Upper Secondary School Diploma - Electricity and Energy: Direction of Automation - undefined
08.2015 - 05.2018
Skills
SQL
Data Modeling
Data formatting
Statistical Analysis
Tableau Software
Customer Assistance
Data Analysis
Data Visualization and Presentations
Python Programming
Excel Functions
Data Cleaning
Analytical Thinking
Personal Information
- Gender: Male
- Nationality: Swedish
Languages
Swedish
Native language
Swedish
Proficient
C2
English
Proficient
C2
French
Intermediate
B1
Interests
Reading
Exercise
Debate
Logic
Data
Timeline
University of North Carolina At Chapel Hill - Exchange study of elective courses,
08.2023 - 05.2023
University of Gothenburg / University of Chalmers - Bachelor of Science, Applied IT
05.2021 - 05.2024
Customer Relationship Officer - Securitas
03.2021 - 06.2021
Process Operator - ST1 Refinery Internship
02.2020 - 05.2020
Cashier - Kiosk
07.2017 - 08.2017
Hullebäck's Upper Secondary School - Upper Secondary School Diploma - Electricity and Energy: Direction of Automation,
08.2015 - 05.2018
Distributor - Swedish Direct Advertising
6 2015 - 5 2017