Oscar Belzares
Furulund, Skåne, Sweden,Skåne
Summary
Accomplished Senior Technical Support Engineer with a proven track record at Insightsoftware Sweden AB and Qlik, specializing in Qlik Sense BI Software and cloud computing. Demonstrated expertise in network administration and exceptional problem-solving skills, significantly enhancing customer satisfaction. Skilled in leveraging SalesForce for efficient incident management and fostering strong customer relationships.
Overview
15
15
years of professional experience
Work History
Senior Technical Support Engineer at Vizlib
Insightsoftware Sweden AB
Malmö, Skåne
01.2021 - Current
- Incident handling – restoring the disruption in service as quickly as possible
• Resolving incidents using existing Solutions DB, Knowledge Base, manuals or other reference materials
• Registration of incidents, received by web, e-mail in CRM system
• Classification of incidents
• Investigation and resolution of Incidents without known solutions
• Contribution of solutions to Knowledge Base
• Replication and logging of reported bugs in CRM system
• Liaise with Principle TSE on complex cases, as appropriate
• Escalation of cases to 3rd Line and R&D, as appropriate
• Customer Care
• Participation in Customer and Partner events - Expert in Qlik Sense on-prem and SaaS and third party extensions like Vizlib and Fiplana
Technical Support Engineer
Qlik
Lund, Sweden, Skåne
04.2010 - 01.2021
- Incident handling – restoring the disruption in service as quickly as possible
• Resolving incidents using existing Solutions DB, Knowledge Base, manuals or other reference materials
• Registration of incidents, received by web, e-mail and phone, in CRM system
• Classification of incidents
• Investigation and resolution of Incidents without known solutions
• Contribution of solutions to Knowledge Base
• Replication and logging of reported bugs in CRM system
• Liaise with Snr TSE or Principle TSE on complex cases, as appropriate
• Escalation of cases to 3rd Line and R&D, as appropriate
• Customer Care
• Participation in Customer and Partner events
Education
Bachelor of Science - Electronic Engineering
Rafael Belloso Chacin University
Venezuela02-1997
Skills
- Network administration
- Microsoft SQL Server
- Qlik Sense BI Software administrator
- Server Operating system expertise
- Windows Remote diagnostics
- Linux and Docker
- Business Intelligence
- Cloud Computing
- SalesForce(CRM)
- Jira
- Confluence
- PGAdmin
- PostgreSQL
- Vizlib and Fiplana/Third party extensions for Qlik Sense)
Languages
Spanish
First Language
English
Advanced (C1)
C1
Swedish
Elementary (A2)
A2
Timeline
Senior Technical Support Engineer at Vizlib
Insightsoftware Sweden AB
01.2021 - Current
Technical Support Engineer
Qlik
04.2010 - 01.2021
Bachelor of Science - Electronic Engineering
Rafael Belloso Chacin University
Similar Profiles
Vineel KadarlaVineel Kadarla
Area Sales Manager, HVDC Service at Hitachi Energy Sweden ABArea Sales Manager, HVDC Service at Hitachi Energy Sweden AB
Nazila Safari YazdNazila Safari Yazd
Researcher & Project Manager at RISE Research Institutes of Sweden ABResearcher & Project Manager at RISE Research Institutes of Sweden AB
Nsaba RwakabubaNsaba Rwakabuba
Project Development Consultant at ManagementBolaget Norén AB, SwedenProject Development Consultant at ManagementBolaget Norén AB, Sweden