Oreoluwa Itunu Shona
Luleå,Sweden
Summary
Capable Relationship Manager with 9 years of experience in sales. Hardworking and passionate about providing customer satisfaction through good service and support to clients. Excellent interpersonal skills, resolving problems and good communication skills. Always paying attention to details and open to learning new things.
Overview
10
10
years of professional experience
Work History
Personal Relationship Manager
Stanbic IBTC Bank
Lagos
05.2021 - 09.2022
- Built and maintained relationships with new and existing clients.
- Onboarding of new clients (Account Opening)
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved set sales targets.
- Supported end-to-end credit management process, submitted complete loan documentation and supported credit originations for credit compliance.
- Enlighten customers about bank's digital platforms and products tailored to meet their needs.
Commercial Banking Relationship Manager
Stanbic IBTC Bank
Ogun
03.2020 - 05.2021
- Interfaced with various internal banking departments to coordinate delivery of other banking services to clients such as trade departments.
- Identified prospects, evaluated financial needs and developed new business opportunities through superior consultative and negotiation skills.
- Retained current relationships and developed new business through referrals.
- Trained teammates on how to discover sales opportunities among both current and potential business customers.
- Analyzed the needs of clients and prospects to recommend appropriate products or services.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine the feasibility of granting loans.
- Handled and solved clients complaints timely.
- Proactively identified solutions for customers experiencing credit issues.
Business Banker
Stanbic IBTC Bank
Ogun
09.2017 - 02.2020
- Onboarding of new prospects.
- Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each pr to customer questions and concerns or escalated to supervisor for resolution.
- Identified customer financial service needs to prepare proposals and sell services.
- Responded to customer questions and concerns or escalated to supervisor for resolution.
Account Officer
Access Bank Plc
Lagos
11.2013 - 08.2017
- Responded to requests for information and resolved issues quickly.
- Completed all required documentation for Loan requests from clients (personal/cooperates).
- Managed all account types such as individual or corporate accounts.
- Liaised between account holders and various departments.
- Preparation of the monthly performance team report for the branch.
- Confirmation of all cheques/ transfer request instructions.
Bank Teller Intern
Zenith Bank
Akwa Ibom, Uyo
01.2012 - 10.2012
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Ensure Compliance with the banking policies and audit policies.
- Sorting and Refilling of funds for the Automated Transaction Machine.
- Daily call over of transactions tickets.
- Receiving and paying of funds.
Intern
First City Monument Bank
Ogun
06.2011 - 09.2011
- Interacted with customers by phone, email or in person to provide information.
- Filing of client's complaints and request documents.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Opening of Accounts, Processing of Cheque books and ATM cards.
- Delivered exceptional customer service to every customer.
Education
Master of Science - International Business
Luleå Technical University
Luleå, Sweden06.2024
Bachelor of Science - Accounting
Babcock University
Ogun, Nigeria06.2011
Skills
- Customer Service
- Excellent Relationship Management
- Attention to Detail
- Teamwork
- Issue Resolution
- Fast Learner
- Excellent Communication
Additional Information
Training
- School of Excellence (Access Banking Training School June 2013 - November 2013)
- Stanbic IBTC monthly
- Feelings Training
- Customer Relationship Management
Languages
Yoruba
Native language
English
Advanced
C1
Leadership Skills
Elected Vice-president Accounting League of Babcock University (ALBU) 2010
Team Player - Access Banking Lagos Ikeja Region 2015
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Personal Relationship Manager
Stanbic IBTC Bank
05.2021 - 09.2022
Commercial Banking Relationship Manager
Stanbic IBTC Bank
03.2020 - 05.2021
Business Banker
Stanbic IBTC Bank
09.2017 - 02.2020
Account Officer
Access Bank Plc
11.2013 - 08.2017
Bank Teller Intern
Zenith Bank
01.2012 - 10.2012
Intern
First City Monument Bank
06.2011 - 09.2011
Master of Science - International Business
Luleå Technical University
Bachelor of Science - Accounting
Babcock University
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