Hi, I’m
Omar Tahoun
Västerås,Sweden
Summary
With a background that spans from medical sales to entertainment, I’ve learned how to connect with just about anyone. I’ve worked in customer service both over the phone (serving UK, Canadian, American, and Swedish markets) and in person as a Game Master. I pride myself on being approachable and easy to talk to, which helps me de-escalate tough situations and make sales naturally. I love working in diverse teams and bringing a friendly, outgoing attitude to the workplace.
Overview
8
years of professional experience
Work History
Quezzle AB
Site Supervisor & Game Master
05.2024 - Current
Job overview
- Solely responsible for daily operations: Manage the entire facility independently, serving as the key holder for opening and closing procedures.
- Customer Hosting: Welcome diverse groups of players, delivering high-energy briefings and storylines to get them excited while ensuring they understand safety rules.
- Game Maintenance: Meticulously reset rooms between games and perform on-the-spot troubleshooting or repairs on broken props and tech to keep the experience running smoothly.
- Sales & Administration: Manage the front desk, including processing payments, handling bookings, and maintaining a clean, welcoming environment for guests.
- Conducted regular site inspections to identify hazards and implement corrective measures.
- Trained new employees on equipment usage, safety practices, and operational procedures.
SiriusXM Canada
Customer service/Sales/Retention representative
08.2018 - 11.2020
Job overview
- Drove customer retention and exceeded monthly goals by leveraging strong negotiation skills, empowerment tools, and tailored discounts to successfully keep customers from canceling their satellite radio service.
- Managed the full customer lifecycle, handling complex inbound inquiries, providing technical service orders, and resolving escalated issues while strictly maintaining customer confidentiality.
- Achieved consistent sales targets by proactively discovering customer needs through open-ended questioning and presenting appropriate products and promotional services.
Centro Global Solutions
Medicare telemarketing professional
03.2018 - 08.2018
Job overview
- Drove telesales success by employing a confident, positive, and highly persuasive approach to build rapport with potential customers quickly.
- Provided consultative sales expertise, effectively educating clients on complex and beneficial health information, leveraging deep product knowledge to meet customer needs.
Vodafone UK
Customer service / Billing specialist
07.2017 - 03.2018
Job overview
- Managed high-volume inbound calls while consistently engaging clients in a friendly and professional manner, expertly determining customer requirements and resolving concerns.
- Mastered complex problem resolution by clarifying issues, conducting detailed research, implementing alternative solutions, and effectively escalating unresolved technical or service problems.
- Handled critical administrative duties, including resolving complex customer billing issues, processing accurate account updates, and maintaining a high level of integrity within the customer database.
Skills
Autonomy & Site Supervision
Public Speaking & Presentation
Cash Handling & POS Systems
Sales & Customer Success
Technical Troubleshooting
Facility Maintenance
Site safety
Conflict Resolution & De-escalation
Rapport-Building
Negotiation & Persuasion
Active Listening & Empathy
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeInternshipPart TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementLanguages
English
Bilingual or Proficient (C2)
Swedish
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
Timeline
Site Supervisor & Game Master
Quezzle AB
05.2024 - Current
Customer service/Sales/Retention representative
SiriusXM Canada
08.2018 - 11.2020
Medicare telemarketing professional
Centro Global Solutions
03.2018 - 08.2018
Customer service / Billing specialist
Vodafone UK
07.2017 - 03.2018