Omar Al-Homsi

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, and taking inventory.
• Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
• Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Training new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Served high customer volumes during special events, nights, and weekends.
• Kept bar presentable and well-stocked to meet customer needs.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Developed new signature cocktails to support bar marketing brand and increase profits.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.

• as a co-founder and bar manager for this bar I keep on tracking all needs to keep the service rolling as it should
• Maximized customer service by training staff, overseeing operations, and resolving issues.
• Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
• Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Consulted with managers to organize special events and promotions.

Serving alcoholic and non-alcoholic beverages

Part time (extra job)

• Operated espresso machines and commercial coffee brewers to create beverages.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Maintained regular and consistent attendance and punctuality.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Controlled line and crowd with quick, efficient service.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Completed successful daily cash audits to correctly balance drawers at end of shifts.
• Cleaned counters, machines, utensils, and seating areas daily.

• Supervised administrative staff and administered performance evaluations to encourage goal achievement.
• Interacted diplomatically with clients, partners and vendors to support business development efforts
• Screened incoming mail and responded to telephone and email inquiries.
• Managed social media content calendar to uphold company image and foster public engagement.

• Forecasted sales and established processes to achieve sales objectives and related metrics.
• Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
• Responded to customer needs by answering questions and providing detailed information about our prouducts.

• Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
• Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Collected room deposits, fees, and payments.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Resolved service-related problems and documented actions in system.
• Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
• Managed lost and found items to assist guests with retrieving belongings.
• Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.

• Operated espresso machines and commercial coffee brewers to create beverages.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Serving non-alcoholic beverages