OLUWASADE ANN ADARE
Relationship Manager/ Buyer-indirect Services
Göteborg
Summary
I worked as a relationship manager with four years’ experience in customer service, and account management. I was involved in advising corporate and individual clients on financial matters including investments, asset management and negotiation. I communicated with clients to identify goals and develop plans for achieving them. I have a range of experience in administrative positions and as an indirect services buyer in an automotive company. Furthermore, I am familiar in using the MS office, Microsoft 365, Teams, Outlook, MS EXCEL and SAP Ariba to meet business needs. I am mostly referred to as Ann. I am jovial, friendly and fun to work with. During my leisure time, I like trying new recipes, watching documentaries, and performing dance routines.
Overview
9
9
years of professional experience
Work History
Buyer-Indirect Services
Volvo Group Purchasing
2 2023 - 8 2023
- Book supplier meetings in Teams and Outlook
- Handle orders in the Internal electronic purchase system
- Respond to purchase related information and how-to questions from partners and stakeholders
- Analyze offers and quotes from suppliers and match prices and terms and conditions with VOLVOs standard
- Handle sourcing and RFQ on SAP Ariba
- Negotiate on the best rate for the supplier contract, aligning with AB Volvo NDA and Coc.
- Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Maintained complete documentation and records of all purchasing activities.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Forecasted purchasing trends and improved merchandising strategies.
Relationship Manager (Sales & Marketing)
United Bank for Africa Plc (UBA)
02.2013 - 02.2017
- Meet with new clients and assist them in establishing a relationship with the bank and transferring services
- Perform advisory services to bank clients in making the right financial decisions
- Provide monthly bank statements for assigned customer accounts
- Maintain good customer relations by communicating effectively and consistently
- Draft informative documents regarding available bank services to distribute to inquiring customers
- Contact individual and corporate clients of the bank to see if they have need of credit facilities
- Monitor credit facilities availed to clients and investigate on any form of default in repayment
- Reviewed customer accounts to ensure proper standing
- Aided customers in opening and closing accounts.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
Administrative Secretary
Gormic Consortium International Limited
04.2012 - 08.2012
- General Business Book-keeping
- Receiving/processing of Internal and External mails
- Preparation of Impress
- Preparing Official documents for the company
- Organizing meetings.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Mastered multi-tasking abilities by effectively prioritizing and managing concurrent projects to ensure timely completion of all assigned tasks.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
Customer Service Officer (NYSC Attaché)
United Bank for Africa Plc
02.2010 - 02.2011
- National Youth Service Corp (NYSC) is a compulsory one-year post degree service to the nation
- As an attaché to the bank, I attend to Customers Enquiries, Uploading Account Mandates, Printing Account Statements and Activating SMS and E-mail Alerts.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
Industrial Training Student
Nigerian Institute for Social and Economic Research (NISER)
05.2008 - 10.2008
- Supported in creating new questionnaires for Agricultural extension purposes
- Preparing for Departmental meetings
- Carrying out Preliminary analysis on captured data from questionnaires
- Entering data from questionnaires into Microsoft Excel (MS Excel).
Education
Master of Science - Business Economics
04.2001 -
- Thesis Statement: Predicting which of the impacts of the Covid-19 pandemic identified from various literatures reviewed is expected to persist in the long-term. These predictive analytics was carried out using the Analytic Hierarchy Process (AHP), a mathematical analytical tool in Multicriteria Decision Making (MCDM).
- Dissertation: Predicting the Potential Long-term Impacts of the Covid-19 Pandemic on the Logistics Industry in Sweden: The use of Logistics Performance indicators in the Decision-Making Process.
Bachelor of Science - Business Economics
04.2001 -
Skills
Finacle
SAP Ariba
MS Office
SPANCO
Microsoft Teams
Sharepoint
Outlook
Supplier Relationship Management
Vendor Relations
Purchase Order Management
Pricing negotiations
Customer Service
Verbal and written communication
Contract Negotiation
Pricing Analysis
Sales experience
Relationship Building
Excellent Communication
Softwareit
2, 3, PMBOK, 4, 4, Risk Management, 5, 4, Customer Relationship Management, 4, 4, Supply Chain Management, 4, 5, Asset management, 4, 5, Operations Management, 2, 6, Business Decision Making Analysis, 2, 2, Global sourcing strategy, 3, 2, Inventory Management, 3, 3, Scenario Planning, 3, 3, Strategic Leadership, 3, 3, Lean and Six Sigma, 3, 3, Strategic Human Resources, 10, 4, Microsoft Excel, 10, 4, Microsoft PowerPoint, 3, 3, Stata, 7, 5, Google Docs, 3, 4, SPANCO
Trainingscourses
- 2016 Results-Oriented Employee Training (United Bank for Africa-UBA)
- 2016 Money Laundering Reporting System (United Bank for Africa-UBA)
- 2016 International Trade (United Bank for Africa-UBA)
- 2016 Credit Analysis Training (United Bank for Africa-UBA)
- 2012 Sustainable Waste Management (Waste management Society of Nigeria/ University of Wolverhampton)
Timeline
Relationship Manager (Sales & Marketing) - United Bank for Africa Plc (UBA)
02.2013 - 02.2017
Administrative Secretary - Gormic Consortium International Limited
04.2012 - 08.2012
Customer Service Officer (NYSC Attaché) - United Bank for Africa Plc
02.2010 - 02.2011
Industrial Training Student - Nigerian Institute for Social and Economic Research (NISER)
05.2008 - 10.2008
University of Gothenburg Sweden - Master of Science, Business Economics
04.2001 -
Federal University of Technology Akure (FUTA) - Bachelor of Science, Business Economics
04.2001 -
Buyer-Indirect Services - Volvo Group Purchasing
2 2023 - 8 2023