OGAR BONIFACE ENEJI

As an RF Transmission Field Engineer, I performed the following functions:

• Conducted site assessments to evaluate project feasibility and compliance with local regulations, ensuring successful project execution.
• Installed telecommunication equipment (e.g., Cambium CPE/AP, Radwin CPE/AP, Mimosa CPE/AP, Dragon Wave radio, etc.) (P2P/PMP)
• Installed and configured Wi-Fi routers such as TP-Link, Cisco routers, D-Link routers, Ubiquiti routers, MikroTik routers, etc.
• Coordinated troubleshooting efforts for network performance issues, enhancing service reliability and customer satisfaction.
• Developed detailed technical documentation for system configurations and operational procedures, promoting knowledge sharing among teams.
• Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
• Performed root cause analysis on equipment failures, identifying areas for improvement and reducing repeat incidents.

• Monitored and maintained systems and networks.
• Communicated IT needs to the management for further decisions.
• Boosted company productivity by providing timely IT support and training to employees.
• Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
• Streamlined IT support processes by implementing efficient ticketing systems and prioritizing tasks based on urgency.
• Contributed to development of knowledge base for IT support, reducing resolution times for common issues.
• Standardized desktop configurations across multiple departments, promoting a consistent user experience and simplifying IT support processes.