OCÉANE BAEZA
Burlöv,AB
Summary
Customer-focused hospitality professional dedicated to enhancing guest experiences through effective communication and personalized service. Organized and adaptable, with a strong track record in coordinating tourism offerings and building solid relationships with clients and partners. I am available immediately and highly motivated.
Overview
4
4
Languages
7
7
years of professional experience
Work History
Front desk agent and partner relation coordinator
Tourism Office
Pamiers
11.2019 - 02.2026
- Acted as primary liaison for tourism partners and accommodation providers, fostering strong relationships.
- Collaborated with local businesses to develop and promote tourism offerings and packages.
- Greeted guests and visitors, ensuring a positive first impression and warm welcome.
- Provided information and personalized recommendations.
- Processed payments and managed cash transactions.
Administrative assistant
Spel & Eaux Outdoor Activities
Caudies de Fenouilldes
07.2019 - 09.2019
- Managed bookings and streamlined scheduling for outdoor activities, enhancing customer experience.
- Advised customers on available activities, ensuring informed choices and satisfaction.
- Coordinated social media communication strategies and developed engaging content to increase audience interaction.
Travel Agency Intern
Pyrénées Tourisme travel agency
Mirepoix
12.2018 - 01.2019
- Managed bespoke travel itineraries from client request to booking and invoicing, ensuring seamless travel experiences.
- Supported destination promotion campaigns and developed tour packages, increasing client engagement.
- Assisted travel consultants in resolving customer inquiries, enhancing client satisfaction.
Education
Higher National Diploma - Tourism
Gabriel Fauré
Foix, France07-2019
Bachelors Degree - Languages, Literature & Civilisations english
Université du Mirail
Toulouse, France07-2016
French Baccalaureate - Literary track English focus
Castella
Pamiers, France09-2014
Skills
- Front desk operations
- Booking management
- Tourism coordination
- Payment processing
- Hospitality software
- Customer relationship management
- Upselling strategies
- Detail orientation
- Team collaboration
- Effective communication
INTERESTS
Dance, Literature, Design and fashion
Languages
English
Proficient (C2)
C2
French
Native
Native
Spanish
Elementary (A2)
A2
Swedish
Beginner (A1)
A1
Timeline
Front desk agent and partner relation coordinator
Tourism Office
11.2019 - 02.2026
Administrative assistant
Spel & Eaux Outdoor Activities
07.2019 - 09.2019
Travel Agency Intern
Pyrénées Tourisme travel agency
12.2018 - 01.2019
Higher National Diploma - Tourism
Gabriel Fauré
Bachelors Degree - Languages, Literature & Civilisations english
Université du Mirail
French Baccalaureate - Literary track English focus
Castella