Noura Nil
Transport Administrator
Malmo
Summary
With over 21 years of experience supporting high-achieving executives, a driven and resourceful administrative professional. Throughout a career in Sweden, UAE, and Egypt, consistently provided well-organized and precise assistance to meet professional needs. Excels in managing high-volume workloads in rapidly changing environments. In fast-paced settings, honed organizational and logistical skills, effectively managing complex schedules and ensuring efficient operations. Proven ability to handle multiple tasks and prioritize effectively complemented by strong communication and problem-solving skills. Transitioning into a new field, eager to leverage transferable skills to contribute to a dynamic and collaborative team.
Overview
23
23
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Transport Administrator
Hilti Svenska AB
01.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries, concerns, and providing accurate delivery updates.
- Evaluated carrier performance regularly to maintain high service levels while minimizing costs associated with outsourced transport services.
- Coordinated tool repair collections for customers across Sweden and Denmark, ensuring timely and efficient pick-up and return processes.
- Enhanced On-Time In-Full (OTIF) performance by actively monitoring missing carrier data, following up with carriers, and taking corrective actions to guarantee on-time deliveries.
- Reviewed and analyzed customer complaints on a daily basis, identifying root causes and implementing corrective measures to improve customer satisfaction and overall experience.
- Collaborated with cross-functional teams to streamline processes, resolve logistical issues, and ensure the seamless delivery of services to customers.
- Managed and updated transportation-related documentation, ensuring compliance with internal and external regulations.
Warehouse Team Member
Hilti Svenska AB
10.2019 - 12.2023
- Maintains clean and safe working environment according to established organizational standards.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Used forklifts and pallet jacks to relocate products.
- Kept warehouse stations and equipment in good working order.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Account Manager Building Construction
Hilti Emirates
05.2018 - 08.2019
- CRM Planning.
- Working closely with team members to achieve personal & team targets.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Achieved monthly quota and grew sales to $68,000.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
- Listened attentively to client feedback and worked with product development team to introduce new services.
- Identified key entry points to enhance market penetration and effectively analyzed data increase profitability.
- Contributed to annual revenue goals by selling new services and developing new accounts as TPM & VIP agreement.
- Introduced new processes to improve account and market tracking for better data analysis.( selling on site analyst, training).
Store Representative
Hilti Emirates
01.2018 - 05.2018
- Day-to-day processes like entering orders, receiving goods, accepting repairs, and managing cash and inventories.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Executive Assistant to VP META
Hilti Middle East
Dubai, UAE
03.2015 - 12.2017
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Met with top national and international executives on self-designed schedules both monthly and annually.
- Created expense reports, budgets and filing systems for management team.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Researched, proposed and implemented vendor agreements to decrease costs and improve services.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Liaising with global head office to organize conference & Off-site.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Promoted team productivity by keeping supplies organized and well-stocked.
Executive Assistant to Head of Banking
HSBC Bank, Middle East Limited
05.2010 - 03.2015
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
- Researched, proposed and implemented vendor agreements to decrease costs and improve services.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Created expense reports, budgets and filing systems for management team.
Executive Assistant to Head of Risk MENA
Barclays Bank
Dubai, UAE
03.2008 - 07.2009
- Ensure team acknowledgment and implementation of new policies and procedures.
- Prepared documents, reports and presentations for executives.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
- Researched, proposed and implemented vendor agreements to decrease costs and improve services.
- Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Created expense reports, budgets and filing systems for management team.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
Personal Assistant to GM Retail Banking
Emirates Islamic Bank
09.2005 - 02.2008
- Co-ordination/ Interfaces: Handle internal/ external coordination with people in order to deal with standard problems and escalate others while ensuring customer-friendly image.
- Reports/ Presentations: Prepare appropriate reports, returns, meetings minutes, and presentations in order to ensure most effective use of manager's time.
- Confidentiality & Security: Observe confidential procedures and register/ track accountable or statutory documentation in order to ensure appropriate level of confidentiality, security, and control.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Organized and attended meetings and compiled related documents and reports.
- Arranged domestic and international travel plans and itineraries.
- Sourced and ordered office equipment and supplies.
Customer Relations Officer & Tour Operator
Arab Link Tourism
01.2004 - 08.2005
- Hotel reservations & car rental.
- Designing Tourism and Safari programs.
- Providing & maintaining high-quality service for customers and ensuring their satisfaction.
- Receiving & handling customers' complaints, suggestions, or comments.
- Billing & following up collections from customers.
- Managed customer relations on ongoing basis to maximize customer retention.
- Developed and implemented standards for staff to provide consistent service to customers
Customer Relations Officer & Tour Operator
Salco Travel
10.2002 - 10.2003
- Hotel reservations & car rental.
- Designing Tourism and Safari programs.
- Managed customer relations on ongoing basis to maximize customer retention.
- Built personal relationships with guests to promote positive experiences.
- Developed tour programming to enhance guest experiences.
- Collected and deposited payments from guests.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Education
Diploma - Professional Human Resource
University of Dubai
Dubai 01.2013 - 2014.03
Bachelor of Hospitality And Tourism Management - Tourism & Hotel Management
Helwan University
Cairo 09.1998 - 2002.06
Skills
Microsoft office
Transport planning
Continuous improvement
Teamwork and collaboration
Problem-solving
Time management
Excellent communication
Documentation management
Certification
Business Skills Training Course covers (Oral Communication, Public Speaking & Presentation Skills, Business Etiquette, Time Management & Personal Productivity, Customer Service &Teamwork) Eton Institute, Dubai, UAE.
Timeline
Transport Administrator
Hilti Svenska AB
01.2024 - Current
Warehouse Team Member
Hilti Svenska AB
10.2019 - 12.2023
Account Manager Building Construction
Hilti Emirates
05.2018 - 08.2019
Store Representative
Hilti Emirates
01.2018 - 05.2018
Executive Assistant to VP META
Hilti Middle East
03.2015 - 12.2017
Diploma - Professional Human Resource
University of Dubai
01.2013 - 2014.03
Executive Assistant to Head of Banking
HSBC Bank, Middle East Limited
05.2010 - 03.2015
Executive Assistant to Head of Risk MENA
Barclays Bank
03.2008 - 07.2009
Personal Assistant to GM Retail Banking
Emirates Islamic Bank
09.2005 - 02.2008
Customer Relations Officer & Tour Operator
Arab Link Tourism
01.2004 - 08.2005
Customer Relations Officer & Tour Operator
Salco Travel
10.2002 - 10.2003
Bachelor of Hospitality And Tourism Management - Tourism & Hotel Management
Helwan University
09.1998 - 2002.06
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