Summary
Additional Information
Work History
Skills
Accomplishments
Education
Timeline
Overview
Work Availability
JOB FIELDS
JOB FIELDS
Generic

Nour Sukkar

//B.Sc. Engineer
Dubai,

Summary

A Creative B.Sc. Electrical Engineering with international experience who believes in team working networking as an effective tool to drive projects toward success.

Contributing with combined expertise in a manner that will optimize the company's efficiency and help achieve the company's mission and goals resulting in outstanding customer service.

About me:

Self-motivated, with a powerful sense of personal responsibility, creative, problem solver, time-efficient, Customer satisfaction focus, quick learning, and continuous development.

Ability to structure the work and analytical thinking and innovation.

Exercise leadership capabilities by successfully motivating and inspiring others.

Can handle multiple tasks simultaneously and lead teamwork to ensure work is going perfectly.

A decision Maker, a hard-working person, practical, social, diplomatic, open-minded, and easily adaptable to organizational rules and procedures.

Additional Information

  • Swedish, UAE & KSA driving licenses.
  • Nationality: Swedish.
  • Work permit and residence in the United Kingdom.

Work History

Service Delivery Manager

Swedavia Airports, Aviation & Aerospace www.swedavia.se
Stockholm
07.2017 - 06.2022
  • Managed service delivery expectations.
  • Proven ability to enhancements of service delivery to operations and manage problems successfully in bringing IT systems into service within reduced costs and service delivery times.
  • Carried out an activity role in Swedavia IT systems to work according to managing model PM3/ITIL.
  • Improved IT systems within IT Commercial/operation group for systems in flight operations and take overall responsibility for managing systems, invoices, budgets, forecasts, handling incidents, updates/changes, dialogue with suppliers and operations team...etc.
  • Coordinated among multiple external stakeholders to gain consensus on major service milestones and prioritization goals.
  • Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
  • Participate in all engineering/maintenance activities such as installing, repairing, maintaining, planned maintenance, and operating machinery and airport equipment to the required company standard.

Engineer

Academicum
Västerås
01.2015 - 06.2017
  • Academicum is a between bridge higher education and working life in Swede & Internship.
  • Practice at Uppsala municipality with IT staff for a "Short route" employment services program to help newly arrived academics enter the Swedish labor market. This was the practice carried out under the municipality's strategic work with ICT, especially IT operations and IT in schools. The practice encompasses exercise in the Swedish working culture of specific tasks for the municipality's IT staff.

Senior Special Airport Systems (SAS) Engineer

ADP Ingénierie www.adp-i.com with Dubai Int'l Airports projects
Dubai
01.2014 - 01.2015
  • Provided professional assistance to chief resident engineer (CRE) in achieving and supervising SAS (Special Airport Systems) Design, interface coordination, implementation, testing/commissioning, and integration at (DXB) Terminal-1 projects.
  • Provided professional services and support in a dynamic work environment.
  • Participated in team projects, demonstrating the ability to work collaboratively and effectively.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed time efficiently to complete all tasks within deadlines.
  • Developed strong communication and organizational skills through working on group projects.
  • Applied effective time management techniques to meet tight deadlines.
  • Developed and implemented creative solutions to complex problems.

Site Package Manager (SPECIAL AIRPORT SYSTEMS)

Thales Group www.thalesgroup.com with Dubai Int'l Airports
Dubai
05.2006 - 07.2013
  • Double report to the Senior Engineering Manager and the Senior Construction Manager.
  • Reviewed and assessed the contract documents.
  • Succeeded in mobilizing the site to run works progress according to the project blueprints and specifications consideration increases the speed of completion at a low cost.
  • Resolved labor, design, and tool issues during construction projects.
  • Carefully analyzed completed projects and studies for compliance with established budgets and policies.
  • Gave a hand to complete the construction works, engineering, installation, testing, and commissioning of the low current systems, such as SCN, FTTO&FTTH, CCTV, SACS, MATV&IPTV, Tetra Radio, HITV, IVT, BIS, CNE, WDN, FIDS, WRS, VOIP, PABX, CNE, MCS, BMS, PAS, GSM, and GRCS including the relevant MEP works inside technical rooms.
  • Participated in preparing the share of the works sheet.
  • Strongly eyes project progress to enforce adherence to the lane of the project schedule and maintain quality standards.
  • Coordinated the MEP services with MEP contractors to meet the low-current systems requirements and found the solutions to wrong designs and site miscoordination.
  • Verified approx 10k design drawings, which the other project's stakeholders produced based on the interface with AX140 SAS/ELV systems and obtained final approval to proceed on-site.
  • Managed the team's work inside the technical rooms well, which gave the operators/ end users access to start their testing and commissioning early.
  • Provided subcontractors the technical support to solve the site problems which made the work completed on time.
  • Displayed tact and discretion when working with confidential project contracts and contractor information.
  • Translated technical concepts and information into terms parties could easily comprehend.
  • Represented the Thales group at various forums and meetings with the client, Engineer, and other contractors and followed up on any related actions to the SAS scope (progress, coordination, interface, work procedures...etc.).
  • Connected the work loops between low-current systems' subcontractors (Alcatel, Arinc, and Honeywell) and other contractors (HMRT, Siemens…etc.) for the execution and completion of the low-current systems work, including equipment, installation, cable pulling, cable termination, and testing of copper and fiber optic cables, in timely completion.
  • Provided professionally the right way of the SAS troubleshooting works.
  • I took previously into account to easily prepare to hand over as-built drawings correctly and quickly.

Services Manager

Telecommunication Companies
Riyadh, Damascus
01.2000 - 04.2006
  • Monitored team performance, adhered to service level agreements (SLAs), and provided detailed job training.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain a streamlined and productive workflow.
  • Maintained records of service transactions and customer feedback for future reference.
  • Resolved customer complaints in a professional and timely manner.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Managed the Installing, Programming, Operating, Maintenance, and Service of telecom systems: Hardware - PCs, Servers, Clusters, Storage, Software operating systems, Utility, Storage, Specialized Applications, ATMs, Advanced printing solutions, and Global network solutions, CCTV equipment, Access control, Fire detection, and suppression systems, Queuing, BMS, Sound evacuation and Conference systems.
  • Proven ability to complete after-sales implementation services and maintenance including 24/7 support packages.
  • Managed project of Wireless Local Loop (WLL) Installation, Configuration, Operation, and Maintenance project with STC customer satisfaction.

Skills

    Workforce Management

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Accomplishments

  • Provided professional assistance to the problem management team for RCA (Root Cause Analysis), CIM (Critical Incident Management), and MIM (Major Incident Management) and found the exact causes of the problems.
  • Provided solutions to the site miscoordination problems and convinced the engineering consultant to agree.
  • Customer Satisfaction.
  • I participated successfully in bringing airports to an ORAT stage.
  • Rearranged the maintenance and preventive maintenance procedure for non-quality cost reduction and to ensure any problems are resolved quickly and efficiently.
  • Successfully achieved the overall responsibilities and customer satisfaction after-sales services greatly to company target completion.

Education

Bachelor of Science - Electrical, Electronics Engineering Technologies

DA
04.2001 -

Timeline

Service Delivery Manager

Swedavia Airports, Aviation & Aerospace www.swedavia.se
07.2017 - 06.2022

Engineer

Academicum
01.2015 - 06.2017

Senior Special Airport Systems (SAS) Engineer

ADP Ingénierie www.adp-i.com with Dubai Int'l Airports projects
01.2014 - 01.2015

Site Package Manager (SPECIAL AIRPORT SYSTEMS)

Thales Group www.thalesgroup.com with Dubai Int'l Airports
05.2006 - 07.2013

Bachelor of Science - Electrical, Electronics Engineering Technologies

DA
04.2001 -

Services Manager

Telecommunication Companies
01.2000 - 04.2006

Overview

22
22
years of professional experience
3
3
Languages

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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JOB FIELDS

Engineering, Projects Management, Site supervision, Facility Management, ELV Systems, Telecom, Airports IT/SAS, Consulting, Construction, Coordination, IT, O&M-Services, SDM, MEP. 

JOB FIELDS

Engineering, Projects Management, Site supervision, Facility Management, ELV Systems, Telecom, Airports IT/SAS, Consulting, Construction, Coordination, IT, O&M-Services, SDM, MEP. 

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Nour Sukkar//B.Sc. Engineer